DIRECTOR OF FLEET OPERATIONS (5959)

Job Summary

The Director of Fleet Operations leads KEG 1 Missouri's delivery and fleet functions, including staffing, training, retention, routing, service execution, vehicle and equipment management, safety, and regulatory compliance. The Director is accountable for the readiness, cost-effective operation, and administration of Company-owned and leased vehicles and related equipment, while developing delivery leaders and ensuring accurate, timely, and professional customer service.

Essential Duties and Responsibilities

- Plan, organize, direct, and evaluate the work of the Delivery Department and Delivery Supervisors to ensure work is completed safely, effectively, efficiently, accurately, and on time.

- Lead workforce planning for delivery operations, including staffing, recruiting, interviewing, selection, onboarding, training, development, scheduling, retention, and succession coverage.

- Train, coach, and evaluate Delivery Supervisors and ensure Drivers and Driver Helpers are prepared to safely operate vehicles and equipment and perform assigned delivery responsibilities.

- Address performance or conduct deficiencies using coaching, counseling, and progressive discipline in accordance with Company policy, while maintaining appropriate documentation.

- Oversee daily route planning, route revisions, account assignments, and routing-system data to improve service, productivity, workload balance, and market coverage.

- Monitor delivery performance measures, including route execution, hours worked, refusals, shortages, returns, service times, and other operating indicators; investigate exceptions and implement corrective action.

- Coordinate with Sales, Warehouse, Human Resources, Accounting, and Company leadership on staffing, service priorities, delivery changes, equipment needs, and operational issues.

- Respond promptly to customer concerns and complaints, determine root causes, and coordinate resolution to prevent recurrence.

- Conduct regular market rides and work-withs to assess service conditions, customer requirements, route execution, training needs, and adherence to delivery standards.

- Manage the full fleet of Company-owned and leased vehicles, trailers, cameras, monitors, and related delivery equipment needed to support operations.

- Maintain fleet asset records and coordinate lease administration, repair, preventive maintenance, inspections, registrations, titles, insurance additions/removals, tax reporting, and replacement planning.

- Schedule and prioritize repairs with service providers, track equipment status and repair history, verify completed work, review estimates and invoices, and maintain productive vendor relationships focused on timely service, competitive pricing, and quality.

- Administer fleet safety systems, including pre-trip and post-trip inspection processes and compliance, camera and display functionality, recurring equipment audits, corrective-action tracking, and documentation of equipment readiness.

- Lead the response to vehicle accidents, injuries, property damage, and claims, including immediate notification, evidence and document collection, insurer and adjuster coordination, repair authorization workflow, and follow-through to closure.

- Ensure compliance with applicable OSHA, DOT, FMCSA, state, local, and liquor-control requirements, as well as Company policies and procedures.

- Coordinate driver qualification, CDL, medical certification, safety-performance history, drug and alcohol program, annual review, road-test, and related compliance records with internal and external compliance partners.

- Lead formal and on-the-job training covering new-hire orientation, safe driving, equipment operation, delivery standards, customer service, Company systems, and regulatory requirements.

- Ensure delivery systems and records are current and accurate, including route plans, employee availability, equipment assignments, inspection records, repair trackers, driver files, and vendor documentation.

- Maintain open, timely, and professional written communication while demonstrating appropriate decorum in all interactions with Company leadership, managers, employees, customers, insurers, equipment providers, and other business partners.

- Participate as a member of the Safety Committee and support Company safety, security, and loss-prevention programs.

- Perform other duties and projects as assigned to meet changing business and operational needs.

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

- High school diploma or equivalent required; additional education or training in transportation, logistics, operations, safety, or business is preferred.

- Progressively responsible experience in delivery, transportation, fleet, or distribution operations, including leadership of supervisors and frontline personnel.

- Working knowledge of DOT/FMCSA compliance, driver qualification files, commercial vehicle inspections, accident and claims administration, and fleet maintenance practices.

- Ability to analyze route and fleet performance data, establish priorities, manage multiple vendors and projects, and follow issues through completion.

- Proficiency with routing, fleet, compliance, spreadsheet, and business communication systems. Experience with RAS, VIP/BizStride, Lytx, J. J. Keller DataSense, or comparable platforms is preferred.

- Strong leadership, coaching, customer service, problem-solving, documentation, and cross-functional communication skills.

- Valid driver license required.

Physical and Work Requirements

- Ability to work in office, warehouse, yard, shop, and field environments and to travel locally to customer, vendor, repair, and operating locations.

- Ability to enter and exit commercial vehicles, inspect equipment, perform market rides, and occasionally assist with delivery or route coverage.

- Ability to work varying hours when operational needs, accidents, breakdowns, audits, weather, or service issues require response.

Disclaimer

The statements above describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. This job description may be modified as the needs and requirements of the position change.