Staff Support (Office Specialist 2) Bilingual Preferred not required English/Spanish

Initial Posting Date:
10/13/2026

Application Deadline:
10/20/2026

Agency:
Department of Human Services

Salary Range:
$3,515 - $4,738

Position Type:
Employee

Position Title:
Staff Support (Office Specialist 2) Bilingual Preferred not required English/Spanish

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our  Equity North Star  and our vision for a positive  RiSE organizational culture  that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish?  Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

​The mission​ of Oregon's Child Welfare Program ​is to ensure every child and family is empowered to live a safe, stable and healthy life. ​We are part of a larger statewide social system that works to support children, families and communities. We partner with Tribal nations to implement the Oregon Indian Child Welfare Act and honor our government-to-government relationship. ​Child Welfare focuses on keeping families together whenever it is safe to do so.​

Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

Summary of Duties

As a Support Staff , you will:

- Provide clerical and administrative support to caseworkers and unit supervisors across the Child Welfare agency.
- Process payments, forms, letters, and other documentation accurately and in a timely manner.
- Ensure compliance with ODHS policies, procedures, and documentation requirements.
- Maintain and process records and paperwork to support services provided to clients and consumers.
- Perform a variety of general office and administrative tasks to support District staff and daily operations.
- Help ensure compliance with state and federal laws and regulations to maintain funding for District programs.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

- An associate degree in any field;  OR

- An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

- Front Desk Reception Experience: Demonstrated experience in front desk reception, with strong organizational skills, consistency, and exceptional attention to detail.
- Experience explaining program or service rules, regulations, and procedures clearly and accurately.
- Strong time-management skills and the ability to prioritize tasks and meet deadlines.
- Proficient in Microsoft Office Suite and other agency-specific software for scheduling, data entry, documentation, and internal communication, supporting smooth office operations and client service delivery.
- Ability to identify problems and solutions using a trauma-informed and culturally responsive lens that considers individuals’ experiences, identities, and contexts.
- Experienced in applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations, ensuring the safety and well-being of clients, families, and staff while maintaining a calm and professional demeanor.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! A cover letter is required.

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

- Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
- The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

- Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST) In our Hillsboro, Oregon Office.
- Occasional overtime may be available.
- Work in person in a storefront cubicle office environment with frequent interruptions and occasional high noise levels, requiring prolonged periods of sitting or standing at a computer and occasionally lifting up to 40 pounds.
- This position may be on the phone regularly and processing work electronically.
- Travel may be required to meet business needs or to attend employee training classes.
- Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodation per the ADA or creative solutions in certain cases may be used to meet this need.
- Consistent attendance is essential.
- You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions.
- You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others.
- Fast paced environment with constantly evolving policies and procedures.

Background Checks and Requirements

- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. (https://www.oregon.gov/odhs/background-checks/Pages/faq.aspx)
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
- Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position.

Benefits

- ODHS Employee Resource Group (https://www.oregon.gov/odhs/about/pages/workforce-diversity.aspx) communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package (https://www.oregon.gov/jobs/Pages/Benefits.aspx).
- Possible eligibility for the Public Service Loan Forgiveness Program (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service).

Employment Preference

Veterans’ and Oregon National Guard preference:

- Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. (https://www.oregon.gov/jobs/Pages/Veterans.aspx)

General Information

- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

- The recruiter for this position is Tammie Moore .
- If you contact the recruiter, please include the job requisition number: REQ- 208310 .
- Email: [email protected]
- Phone (call or text): 971-201-0580