Business Systems Analyst 3 - Pediatrics

UCLA Health’s Department of Pediatrics at the David Geffen School of Medicine at UCLA (DGSOM) ranks among the world’s elite institutions for pediatric research, teaching and clinical care. Our mission is to provide exemplary team-based care for children through state-of-the-art expertise, discoveries, and innovation, while training future generations and serving local communities.

The Department is an academic clinical department with administrative infrastructure spanning finance, human resources, academic personnel, medical education, research administration, and clinical operations. The department relies on effective program management, communications, and systems administration to support its mission across multiple divisions and a large faculty and clinical workforce.

Under the general direction of the Strategic Initiatives & Systems Manager and in coordination with Division Chiefs and Clinic operations leadership, the Business Systems Analyst 3 will bear primary responsibility for business systems analysis and day-to-day administration of the QGenda provider scheduling system used by the Department of Pediatrics. Configure and maintain physician call schedules, clinic assignments, and scheduling logic; serve as the primary point of contact for scheduling system issues; and produce reporting to support coverage planning and operational decision-making across the department.

Salary Range: $82,434.24 - $171,779.76 Annually

Required:

- Bachelor’s degree in a related area (e.g., business administration, information systems, or healthcare administration) and/or equivalent experience/training.
- 5+ years’ experience in business systems analysis, systems administration, or operational systems support, preferably within a healthcare or academic medical center environment.
- 2+ years direct experience configuring, administering, or supporting a provider or staff scheduling platform (e.g., QGenda, Amion, Lightening Bolt, or a similar rules-based scheduling system).
- Thorough knowledge of business and process analysis functions, including familiarity with scheduling systems and configuration principles (e.g., QGenda or comparable platforms).
- Thorough knowledge of related areas of information technology relevant to scheduling system administration.
- Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow, and architecture, applied to translating physician coverage and call-schedule requirements into accurate system configuration.
- In-depth understanding and skill in process and systems requirement documentation standards (e.g., use case modeling, user story creation, narrative description) as applied to scheduling workflows and configuration changes.
- Demonstrated ability to work effectively with others from diverse backgrounds, including physician leadership, clinic managers, and administrative staff.
- Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Thorough knowledge of business processes and procedures relevant to provider scheduling operations.
- Skill in testing and validating system changes and configurations prior to production release.
- Ability to maintain confidentiality of sensitive scheduling, staffing, and personnel-related data.

Preferred:

- 3+ years’ experience working with an academic medical center, large physician group, or other complex, multi-stakeholder clinical environment.
- Working knowledge of regulatory and accreditation considerations affecting provider scheduling (e.g., duty-hour rules, credentialing requirements) in an academic medical setting.
- Working knowledge of project coordination practices to support system enhancements, upgrades, and implementations.

As a condition of employment , the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.