Interim Food and Beverage Supervisor

Division/Department: Food and Beverage

Job Title: Food & Beverage Supervisor

Reports To: Sales & Revenue Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Regular

Location: Tucson, AZ

Compensation: $28/hour

Regular classified employees are eligible for company sponsored benefits and retirement account options.

Job Summary:
The Food & Beverage Supervisor is responsible for overseeing the daily operations of all food and beverage locations, catering, and other locations as assigned. This role involves managing team members across bar and food service areas, coordinating shift operations, monitoring inventory and financials, and addressing guest concerns to ensure a smooth and enjoyable experience for both guests and staff. The ideal candidate is a hands-on leader who can foster a positive team culture while upholding company standards and compliance requirements.

Essential Duties and Responsibilities:

- Responsible for the day-to-day management of Food Service locations and Catering Operations for Old Tucson

- Coordinate the recruitment, onboarding, training, and development of food and beverage team members, including leads, bartenders, kitchen staff, and cashiers.

- Design training & engagement programs, schedule, supervise, and evaluate staff to ensure efficient operations and exceptional guest service.

- Provide consistent coaching and support, ensuring all team members are knowledgeable in service procedures, equipment use, food safety standards, responsible alcohol service (per Title 4), and company values.

- Foster a fun, safe, and rewarding workplace by promoting open communication, building and implementing engagement programs, recognizing performance, and maintaining team morale.

- Ensure appropriate staffing coverage during regular operations, special events, and peak seasons.

- Develop all allergy information guides for all food service locations.

- Supervise daily food and beverage operations across all outlets, including opening and closing duties, food preparation, bartending operations, and service flow.

- Ensure all service areas, including bar and kitchen, are clean, organized, and compliant with local and state sanitation and safety regulations.

- Maintain functionality of all bar and kitchen equipment, reporting issues to management or Facilities for resolution.

- Take ownership of all food and beverage locations, monitor public dining and bar areas, condiment stations, drink stations, to ensure high quality guest service, and overall guest safety.

- Ensure a welcoming and memorable guest experience by upholding service standards and promptly resolving any guest complaints or concerns.

- Support and implement strategies that enhance the guest experience, drive sales, and maximize profits, particularly in a high-volume amusement park environment.

- Oversee food and beverage stock, ordering, and inventory to ensure alignment with budget and sales targets.

- Enforce proper close-out procedures for all food and beverage operations and cash-handling staff, including reconciliation and documentation.

- Approve employee timecards and ensure compliance with scheduling expectations.

- Conduct regular inventory counts for food, liquor, and supplies, ensuring FIFO procedures are followed and addressing discrepancies or shortfalls.

- Maintain effective communication with the Sales & Revenue Manager and other departments to align schedules, events, maintenance needs, and operational priorities.

- Collaborate across departments to ensure seamless service delivery and support special event coordination as needed.

- Other duties as assigned

Qualifications

Qualifications:

- Minimum of 2 years experience in food and beverage management or a supervisory role.

- Must hold or obtain the following certifications within 30 days of hire:
AZ Title 4 Manager Certification
ServSafe Manager Certification
Food Handling Permit

- Previous experience in amusement park, theme park, or water park highly desired

- Strong leadership, organizational, and communication skills.

- Ability to multitask, prioritize, and work effectively under pressure.

- Basic computer proficiency, including knowledge of Microsoft Office (Word, Excel) and email.

- Front-end and back-end, hands on experience with POS software (preferably Toast & XtraChef)

- Ability to work flexible hours, including nights, weekends, and holidays. (Required)

Working Conditions:

- Must be able to work flexible hours, including evenings, weekends, and holidays as required by the needs of the business.

- Work in both kitchen/bar environments and office settings

- Stand for extended periods; walk on uneven terrain

- Bend, stoop, reach, and climb as needed

- May be required to lift and move food, equipment, or supplies up to 50 pounds.

- Ability to move throughout the park to oversee operations and ensure quality control