About this role
Responsibilities
Member Experience
• Welcome members and guests with enthusiasm and professionalism.
• Check members in and assist with account questions.
• Answer phones, emails, and member inquiries.
• Resolve basic member concerns and escalate issues when needed.
• Create a positive, high-energy atmosphere.
Retail & Sales
• Educate members on supplements, apparel, and promotions.
• Process retail purchases accurately.
• Maintain merchandising standards.
• Restock inventory and communicate low stock.
Club Operations
• Complete assigned cleaning and reset rotations.
• Maintain locker rooms, workout areas, and common spaces.
• Complete opening, mid-day, or closing checklists.
• Follow all operational procedures and safety standards.
Administrative
• Process memberships, freezes, upgrades, and cancellations.
• Maintain accurate member records.
• Handle cash and POS transactions accurately.
Qualifications
• High school diploma or equivalent preferred.
• Customer service, hospitality, retail, or fitness experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using POS systems and technology.
• Team-oriented with a positive attitude.
Physical Requirements
• Stand and walk for extended periods.
• Lift up to 45 pounds regularly and up to 60 pounds occasionally.
• Work mornings, evenings, weekends, and holidays as business needs require.
Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.