About this role
Be the welcoming face of healthcare.
At CentraCare Saint Cloud Hospital , our Patient Access Assistants play a vital role in creating an exceptional patient experience. As one of the first people that our patients meet, you'll set the tone for their visit by providing compassionate service, guiding them through the registration process, and ensuring their healthcare journey starts smoothly.
If you enjoy helping others, thrive in a fast-paced environment, and have a talent for delivering outstanding customer service, we'd love to meet you.
What You'll Do
- Welcome patients, families, and visitors with professionalism and empathy.
- Register and check in patients accurately and efficiently.
- Gather and verify insurance, demographic, and financial information needed for billing and patient accounts.
- Utilize critical thinking and sound judgment to resolve registration and account issues.
- Communicate effectively with patients, providers, and care teams to ensure a seamless experience.
- Maintain accuracy while handling confidential patient information and navigating healthcare systems.
Schedule
Full-Time | 64-80 Hours Every Two Weeks
- 8-hour shifts
- Various schedules between 5:00 a.m. and 9:00 p.m.
- Weekend rotation: Every 4th weekend
Pay and Benefits (Total Rewards):
- $20.31+ per hour however, we pay more for experience. +$1.05 per hour on weekends
- +$1.00 per hour shift differential (4-hr min) 3pm to 11pm.
- Full Pay Spectrum for this position: $20.31 - $30.47 / hour
- Full-time benefits; medical, dental, PTO, retirement, employee discounts and more! Visit our Benefits | CentraCare (https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fjobs.centracare.com%2Fus%2Fen%2Fbenefits&data=05%7C02%7CTodd.Shaver%40centracare.com%7Cca44a3a180f0401c35e008de5db0fb46%7C1c45913baa5f4d3b9bfc987ab127fe57%7C0%7C0%7C639051211886158498%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=IZ4aMusmo0cJCsskUsnbijd%2FMquGr0AitwQ3RGkGg9U%3D&reserved=0) page for more information!
- Tuition reimbursement and college grant programs are available.
Qualifications
Required
- High school diploma or equivalent.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to multitask while maintaining attention to detail.
Preferred
- One to two years of post-secondary education in business, administrative support, healthcare administration, or a related field.
- Previous experience in patient registration, scheduling, billing, accounts receivable, collections, or customer service.
- Prior healthcare experience in a clinic, hospital, or medical office setting.
Why Join Us?
- Make a meaningful impact on patients and families every day.
- Be part of a respected healthcare organization dedicated to exceptional care.
- Work in a collaborative, supportive team environment.
- Gain valuable healthcare experience with opportunities for professional growth and advancement.
CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.