About this role
The IBM Canada Lab in Markham, Ontario is one of the largest R&D facilities in Canada. As a Content Designer intern at the IBM Canada Lab, you would be part of a team that transforms our customer’s challenges into solutions. This role is for a Content Design Intern on the IBM Bob team. IBM Bob is an AI coding partner used worldwide. As a Content Design intern, you will own and expand the documentation that helps customers get the most out of Bob. Your Role and responsibilities - Write and maintain technical documentation, including getting-started guides, feature references, configuration walkthroughs, troubleshooting, FAQs, etc. - Work directly in the codebase in a React/MDX repository. - Keep documentation current with new features. When a feature is released, you are in the pull request review loop: reading diffs, asking clarifying questions, and drafting the matching documentation in the same release cycle. - Make content structure decisions. When a new configuration section or feature area is added, you propose how to organize it. - Write and review UI copy, including labels, tooltips, empty states, error messages, and onboarding flows. - Apply IBM Style standards consistently. - Fix issues that arise in translation files, such as broken MDX syntax or misaligned content structure. Address feedback from fluent subject-matter experts when translated content needs correction. - Run link validation and ensure pull requests pass automated checks before requesting review. - Use Bob daily to draft content, check consistency, and work through complex documentation tasks. Improving the product depends on people who use it seriously. - Continuously improve how Bob is used across the documentation workflow by creating and refining skills, modes, and rules that make the process more consistent and repeatable. - Improve doc tooling where you see opportunities. Writing automation scripts is preferred but not required. - Strong problem solving and communication skills. - Ability to work independently and take initiative, as well as collaboratively. - Ability to design, develop, edit, and produce accurate and effective technical documentation. - Able to write with clear and direct language. You produce concise, active-voice content with no marketing language, no unnecessary padding, and using consistent application of IBM Style. - Working familiarity with Git and GitHub. You branch, commit, push, open pull requests, respond to review feedback, and resolve conflicts independently. - Proficiency with Markdown or MDX, including file metadata, tables, and structured content syntax. - Ability to read code well enough to document it accurately, follow a code sample, understand a configuration schema, and recognize when a command-line example is incorrect. Program Start Date: May 3 2027 Program Duration: 12-16 months Candidates must be available to participate in the full duration of the internship. - Familiarity with AI coding tools. - Experience with React-based documentation frameworks. - Exposure to MCP (Model Context Protocol), VS Code extensions, or terminal/shell tooling. - Experience writing automation scripts. - Familiarity with internationalization (i18n) workflows, such as managing locale file parity or working with translation tooling. - Understanding of IBM Design Thinking practices, DevOps and a variety of software engineering concepts. Canada Software Engineering Hybrid Internship Markham, CA (0026) IBM Canada Limited - IBM Canada Limitee