About this role
Permanent Full Time
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The Training and Development Facilitator is responsible for designing, coordinating and delivering effective learning solutions for new and existing employees supporting Contracting and Compensation operations. The role develops employee knowledge and capability across business processes, operational procedures, products, policies and enabling technology through classroom, virtual, group and individual learning.
Serving as a training subject matter expert and trusted business partner, the Facilitator assesses learning needs, develops and maintains training content, evaluates learner progress and provides coaching to reinforce successful performance. The role works collaboratively with operational leaders, subject matter experts and business partners to ensure learning solutions remain accurate, relevant and aligned with evolving business needs, service expectations and organisational priorities.
Duties and Role Responsibilities
Training Delivery and Facilitation
- Deliver structured training to new and existing employees on Contracting and Compensation processes, procedures, products, policies and supporting technology.
- Facilitate learning in virtual, in-person, classroom, small-group and one-to-one environments.
- Adapt facilitation methods, learning activities and supporting materials to reflect different learning styles, experience levels and business needs.
- Apply adult-learning principles and practical business scenarios to promote critical thinking, sound judgement, problem-solving and effective decision-making.
- Explain complex operational concepts in a clear, practical and engaging manner.
- Facilitate refresher training, cross-training, change-related learning and targeted development sessions.
- Create an inclusive and respectful learning environment that encourages participation, collaboration and knowledge sharing.
- Maintain current working knowledge of relevant business processes and operational practices to ensure training remains accurate and credible.
Learning Needs Assessment and Planning
- Assess organisational, team and individual learning needs in collaboration with leaders and business partners.
- Develop short- and long-term training plans that identify learning objectives, required resources, delivery methods, timelines and measures of success.
- Coordinate training schedules, learner participation and required subject matter support.
- Identify knowledge, skill and performance gaps through observation, assessments, operational results, quality findings, learner feedback and consultation with business partners.
- Develop targeted learning or coaching plans to address identified needs.
- Review business and operational changes to determine their impact on employee learning and readiness.
- Prioritise learning initiatives based on business risk, operational requirements and employee development needs.
Learning Content Development and Maintenance
- Design, develop, review and maintain training plans, facilitator guides, learner materials, job aids, reference tools, assessments and related learning resources.
- Partner with subject matter experts, process owners and learning professionals to validate the accuracy and completeness of training materials.
- Identify gaps, inconsistencies or outdated information in learning content and coordinate the required updates.
- Support the development and maintenance of a reusable learning-content repository that promotes consistency and efficient knowledge transfer.
- Ensure training content reflects approved business processes, policies, controls and service expectations.
- Develop interim support materials when formal procedures or learning resources are not yet available.
- Communicate material changes to learners, leaders and affected business partners.
Learner Assessment, Coaching and Performance Support
- Evaluate learner knowledge, skill development and readiness through assessments, practical exercises, observation and other appropriate methods.
- Monitor learner progress throughout training and provide timely, constructive and specific feedback.
- Document training outcomes, strengths, development needs, risks and recommended next steps.
- Provide one-to-one coaching and mentoring to reinforce learning and address individual performance gaps.
- Communicate learner progress and training outcomes to appropriate leaders and business partners.
- Recommend additional training, coaching or operational support where required.
- Promote employee accountability for continuous learning and application of knowledge
Training Evaluation and Continuous Improvement
- Develop and implement methods to evaluate training effectiveness, knowledge retention and application of learning.
- Gather and analyse learner, leader and business-partner feedback to identify opportunities to improve content and delivery.
- Review quality results, operational trends and recurring errors to identify potential training or process gaps.
- Recommend and implement adjustments to learning content, facilitation techniques and training processes.
- Work with process owners to address training needs arising from changes, quality findings or operational issues.
- Promote consistent practices and the adoption of effective working methods.
- Challenge existing approaches constructively and identify practical opportunities to improve learning outcomes and operational performance.
- Maintain appropriate training records, plans, progress updates and evaluation results.
Business Partnership and Subject Matter Support
- Act as a trusted training partner and subject matter resource for Contracting and Compensation operations.
- Build effective relationships with employees, leaders, subject matter experts, process owners and cross-functional business partners.
- Participate in business initiatives and projects to identify learning impacts, readiness requirements and training deliverables.
- Provide business-process expertise to support the design, review, validation and implementation of operational changes.
- Support testing or validation activities when business knowledge is required to assess process or training impacts.
- Share knowledge, observations and recommendations that support employee capability, process consistency and service improvement.
- Communicate training plans, progress, risks and outcomes clearly to stakeholders at different organisational levels.
- Support organisational change by helping employees understand and apply new or revised processes and expectations.
- Escalate material knowledge, process, content or readiness concerns to the appropriate business owner.
What you will bring
- Experience delivering instructor-led training in virtual, classroom, group, and one-on-one learning environments.
- Strong ability to design, develop, and maintain training materials, job aids, assessments, and learning resources.
- Knowledge of adult learning principles and proven ability to adapt training for diverse learning styles and experience levels.
- Experience assessing learning needs, identifying knowledge gaps, and developing targeted training and coaching plans.
- Strong coaching, mentoring, and performance management skills with the ability to provide constructive feedback.
- Excellent communication and presentation skills, with the ability to explain complex operational processes in a clear and engaging manner.
- Demonstrated ability to collaborate with leaders, subject matter experts, and cross-functional partners to support learning initiatives and organizational change.
- Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
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The base salary for this position is between $56,900 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer :
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community : We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Learn more about Canada Life .
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .
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