Patient Access Representative III- Warrenville, IL

Hourly Pay Range:
$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

- Sign on bonus: N/A
- Position: Patient Access Representative III
- Location: Warrenville, IL
- Full Time/Part Time: Full- Time
- Hours: Monday-Friday: 9:00 am -5:30 pm
- Floating Location: NCH 800 W Central Rd Arlington Heights
- Rotating Weekends: Sat: 7:00 am- 2:00 pm

A Brief Overview:
The Patient Access Representative III is responsible for advanced patient access services, efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

- Greet and assist patients in a courteous and professional manner during the registration process.
- Perform advanced patient registration tasks, including handling complex patient registration scenarios.
- Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
- Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
- Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
- Verify patient contact information and confirm appointment details.
- Collaborate with insurance providers and billing teams to address insurance-related issues.
- Assist with resolving complex insurance verification cases and provide guidance to other representatives.
- Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
- Handle patient concerns and escalations, resolving issues effectively and providing.
- Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
- Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

What you will need:

- Associates Degree Health Administration Required
- 2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.

Benefits:

- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities