Director of Operational Risk Management

Bring your perspective to challenges that matter.

At AIA, your expertise and judgement can influence how we advance our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on complex challenges, collaborate with talented colleagues and bring together people, ideas and insights to shape important decisions and create lasting value for our customers and communities.

Join us to shape what comes next, broaden your influence and extend your impact across Asia.

About the Role

Generally, this position will have the following main objectives:
1. Ensuring Group regulatory obligations related to Third Party Risk Management and Outsourcing are met (i.e. GL32 and GL14).
2. Oversight, quality assurance and monitoring of Third Parties and Outsourcing providers (incl intra-group) with respect to posed risks and resilience
3. Business ownership of the Third-Party Management System (TPMS), plus the completeness of arrangements and robustness of risk assessments contained within.

Roles and Responsibilities:

With respect to GL32 and GL14 regulatory obligations:

- Manage and run the Group Material Outsourcing Committee for both AIA Company Limited (GL14) and AIA Group Limited (GL32)
- Oversee and maintain the Material Outsourcing Arrangements and registers for both AIA Company Limited and AIA Group Ltd, ensuring compliance with both GL14 and GL32
- Follow developments and ensure compliance with other GL32 and GL14 requirements related to Third Party and Outsourcing risk management.

With respect to oversight:

- To implement and oversee a robust, structured, and explicit Third-Party Risk Management Framework (via relevant Standard, SOP’s and Guidance Notes) as well as continual monitoring of effective adherence to the framework for all entities across AIA Group.
- Responsible for 2LoD oversight of Third-Party Risk including supporting the business timely resolution of risk events as required.
- Ensure that all Third-Party material risk events and issues are identified, evaluated, managed and proactively reported as required to the Operational Risk Committee and other relevant stakeholders
- Monitor, report and periodically enhance KRI’s for Third-Party Risk for reporting to Group Operational Risk Committee and other Executive Committees as required
- Lead and conduct quality assurance reviews on Third-Party Risk Assessments
- Drive and deliver group wide Third-Party Risk project initiatives to ensure effective deployment across all entities.

With respect to the TPMS:

- Oversee and drive development and enhancements to TPM system, ensuring the system meets regulatory requirements and is successfully implemented and adopted across the Group.
- Organize and facilitate workshops for Third-Party key processes, risk and controls, and classification of assessments
- Provide training to all Business Units, to raise awareness of Third-Party Risk regulatory requirements and the TPM system processes
- Act as Subject Matter Expert for AIA Group and be a trusted advisor to Business Units on all matters relating to Third Party Risk

Minimum Job Requirements:

- Bachelor or Master Degree with 15 - 20 years of relevant experience, as it relates to risk governance, third party management and outsourcing oversight
- Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
- Demonstrated ability to influence and work effectively within a complex organization with employees at all levels
- Integrity, decisiveness and good judgment under pressure
- Ability to confront conflict and difficult issues in a professional, assertive and proactive manner
- Excellent communication skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.