Authorised Officer Crew Leader

Authorised Officer - Crew Leader

- Bendigo
- Permanent Full Time

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

The Operations Group is responsible for the day-to-day delivery of train and coach services across regional Victoria and increasingly peri urban Melbourne.

About the role

As part of the Customer team, the Authorised Officer Crew Leader is responsible for providing on‑shift supervision and mentoring to Authorised Officers while supporting the Team Leader in administering the Authorised Officer Management System

The role works closely with V/Line management to ensure customers experience a safe and trouble‑free journey and contributes to the development and implementation of operational and customer service initiatives.

The Crew Leader supports Authorised Officers in meeting their obligations to deter anti‑social behaviour, crime, vandalism, and fare evasion through a visible presence and accurate reporting under the Victorian Transport Act and Regulations.

- Performing Authorised Officer duties
- Delivering on‑the‑job training to Authorised Officers
- Assisting the Team Leader and Manager – Authorised Officers as required
- A key focus is managing anti‑social behaviour across all services and during special events, playing an integral role in the ongoing Authorised Officer function at V/Line.
- Employees may also be required to undertake additional duties aligned with their classification, skills, and capabilities.

Key accountabilities include:

- Provide on‑shift supervision to ensure efficient and proactive coordination of Authorised Officers.
- Support the training and mentoring of Authorised Officers.
- Assist with investigations and conduct debriefs as needed.
- Prepare timely reports on security and anti‑social behaviour incidents for Executive Security Management meetings.
- Perform fare compliance supervision and assist in incident, emergency, and disruption response.
- Support management in meeting targets outlined in the Annual Revenue Protection Plan.
- Monitor the quality of statements, documentation, and evidence to support successful prosecutions.
- Maintain high standards of legal documentation and evidence management.
- Assist Team Leaders with managing performance and behavioural matters.
- Foster a respectful, inclusive, and professional team culture.

Location & Travel Considerations

- Bendigo, with an ad hoc support across multiple locations as per business needs.
- Supporting both AM/ PM rosters.

About you

- As Authorised Officer - Crew Leader, our ideal candidate will possess the following:
- Accredited as a Public Transport Authorised Officer within Victoria
- Certificate III in Customer Service and Compliance
- First Aid – Level 2
- Experience in dealing with difficult / confrontational situations
- Located within 75Km radius of Bendigo

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

- In addition to free myki travel, we offer:
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards.

This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023 AO Crew Leader
The selection process may include aptitude assessments, a behavioural interview, and a medical risk category 3 check.

Applications close: Tuesday 27th October 2026