Mortgage Records Management Senior Specialist

To assist Supervisor to plan, control and monitor daily operations including coordinating team schedules. Oversees production (Daily/Monthly), quality control and assists with coaching and counseling employees. To manage critical mortgage loan documents while also ensuring their accuracy, quality and integrity. To review Notes for accuracy in order to validate salability of the loan. To ensure the quality, accuracy and speed of documents processed; compliance with applicable investor, state, and federal guidelines; processing members’ and internal partners request for documentation (Paid in full, release of Satisfactions, etc.). This position does not directly supervise employees but supervises the production flow of Mortgage Records Mgmt Specialists. May act as supervisor in the incumbent's absence.

- Resourceful and critical thinker
- Advanced ability to work effectively and efficiently with automated systems
- Advanced knowledge of Mortgage and Equity Servicing Support
- Advanced knowledge of financial institution and lending practices, principles and regulations
- Advanced knowledge of Navy Federal financial and credit transaction documentation processes
- Advanced knowledge applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
- Significant experience in member/customer service operations to include understanding of effective member/customer service philosophy
- Advanced experience in responding effectively to highly sensitive, complex and/or urgent member/customer requests
- Advanced knowledge of common file classification conventions (including, but not limited to, alphabetic, numeric, geographic, and subject-based filing systems)
- Advanced ability to manage daily, weekly and monthly workflow
- Significant ability in preparing for audits
- Experience in the mortgage lending industry, preferably with good understanding of Post Settlement/ Servicing operations
- Advanced skill collaborating with various external and internal technical and/or functional contacts
- Advanced organizational, planning and time management skills
- Advanced research, analytical and problem-solving skills
- Advanced skill in managing multiple priorities independently and/or in a team environment to achieve goals
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced skill maintaining accuracy with attention to detail and meeting deadlines
- Advanced verbal and written communication skills and experience composing routine written communication
- Advanced word processing and spreadsheet software skills
- Advanced skill guiding and training less experienced staff
- Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives

Desired Qualifications

- Bachelor degree or higher in Business Administration, Records and Archive
- Ability to obtain notary public license

Additional Information

Hours:

- Monday - Friday, 8:00AM - 4:30PM

Location:

- 820 Follin Lane, Vienna, VA 22180