Banking Consultant

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Banking Consultant, you'll play an important role in helping customers feel confident about their financial future. You'll be the friendly face of ANZ, supporting customers with their everyday banking needs, educating them on digital solutions, and connecting them with the right people and products to help them achieve their goals.

Every day brings something different, from assisting customers with banking transactions to having meaningful conversations about their needs and financial aspirations. You'll be part of a supportive branch team that works together to deliver great outcomes for customers, communities and each other.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type : Secondment 12 months
Role Location : Masterton
Work Hours : Full time, 37.5 hours

Ka aha tō rā e kite ai? - What will your day look like?

As a Banking Consultant, you'll have the opportunity to build meaningful relationships with customers while helping them make the most of their banking experience. Other key responsibilities will include:

- Creating a welcoming environment and delivering exceptional service to every customer.

- Supporting customers with their day-to-day banking needs and enquiries.

- Taking the time to understand customers' goals and recommending solutions that meet their needs.

- Helping customers build confidence using ANZ's digital and self-service banking tools.

- Identifying opportunities to connect customers with specialist teams when additional support is needed.

- Working collaboratively with your branch colleagues to achieve great outcomes for customers and the wider team.

These are just some of the ways you'll make a difference in this role. No two days are the same, and you'll have plenty of opportunities to learn, grow and create positive experiences for our customers.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you'll bring a genuine passion for helping people and a commitment to delivering great customer experiences. You'll also have:

- Experience delivering outstanding customer service in a retail, hospitality, contact centre or service environment.

- Strong communication skills and the ability to build trust with people from all backgrounds.

- Confidence having conversations that uncover customer needs and identify solutions.

- A proactive approach to learning new skills, products and technologies.

- Strong attention to detail and the ability to balance multiple priorities.

- A collaborative mindset and willingness to contribute to a positive team culture.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 125175 .

Job Posting End Date

28/10/2026, 11.59pm, (NZST)