About this role
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
YOUR MISSION:
Developing an in-depth knowledge of Montblanc and its products and use this information when communicating with clients. This includes being fully conversant with all services available in the boutique including product care, aftersales and stock availability as well as sourcing items not currently in the boutique
- Showing an extensive knowledge of the corporate culture, values, rules and apply them.
- Acting as an example and a reference for the others in terms of team spirit, behavior, attitude, performance and commitment
- Mastering all the selling techniques and procedures of the Maison in order to carry out all the duties requested for an efficient functioning of the Boutique
- Exceeding the expectations of all clients by providing an exceptional service at all times
- Dealing with complaints effectively & efficiently in line with the Company policy to ensure the clients’ expectations are exceeded. Ensure Managers are involved when appropriate
- Optimizing sales by attracting new clients and developing the existing client database through clientelling
- Proactively capturing customer data after each sale in line with the set brand policy
- Assisting in the co-ordination of in-store promotional events. Ensuring stock levels are maximized on the shop floor, with all items clearly labelled to company standard
- Ensuring all the products are displayed within Maison guidelines at all times.
- Ensuring the tidiness of the Boutique, displays, windows, safe area at all times. Respecting grooming standards and all internal rules and procedures related to this