Customer Service/Support Specialist I

Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support — they lead, shaping the company’s path and preparing clients and employees for the moments that matter. Be part of a team where your work makes a difference, with opportunities to grow, collaborate, and thrive.

Customer Service & Support Specialist I

About CAE

At CAE, our mission is to make the world a safer place. For   nearly 80   years, we have been leaders in simulation, training, and mission readiness, supporting civil aviation, defense, and critical operations worldwide. Through   cutting-edge   technology and a culture that drives innovation, we empower our customers to   operate   smarter, faster, and more sustainably.

We equip people in critical roles with the knowledge and solutions needed to create a safer world.   Above all, we   train pilots, cabin   crews , airlines, and defense and security forces to perform at their best every day—and when it matters most.

We have a global presence with approximately 13,000 employees and 250 training centers across more than 40 countries.

Job Summary

The   Customer Service   &   Support   Specialist I   is responsible for   delivering exceptional customer service and administrative support to ensure the efficient operation of the training center. This role serves as a primary point of contact for clients, instructors, and visitors, coordinating   logistics , managing customer experience initiatives, supporting operational contingencies, and ensuring facilities and resources are   maintained   to the highest standards. The position requires strong organizational, communication, and problem-solving skills in a dynamic, customer-focused environment.

Key Responsibilities

Customer Experience & Client Support

- Welcome clients, visitors, and stakeholders, providing   professional   and positive customer experience.

- Coordinate client access, classroom reservations, and on-site activities.

- Handle incoming calls, emails, and inquiries, ensuring   timely   resolution and escalation when   appropriate .

- Coordinate and support customer events, site visits, and special activities.

Operational   Support

- Support simulator operational contingency management, including reporting failures, schedule disruptions, cancellations, and coordinating communication with relevant stakeholders.

- Conduct   routine   walk-throughs   to   identify   opportunities for improvement and ensure all training center areas are   operating   efficiently.

- Assist   with   maintaining   a safe, organized, and customer-ready environment.

Customer   Feedback   &   Continuous   Improvement

- Manage customer satisfaction surveys and reporting through the Qualtrics platform.

- Analyze survey results and prepare monthly presentations for management and operational teams.

- Identify   trends and recommend continuous improvement initiatives to enhance   the customer   experience.

Administrative &   Logistics   Coordination

- Coordinate travel arrangements for staff and instructors, including flights, hotel   accommodations , ground transportation, and travel itineraries.

- Manage supply inventory, procurement requests, and coordination of equipment maintenance and repair services with local vendors.

- Assist   with administrative activities such as document preparation, scanning, photocopying, filing, and correspondence management.

- Manage CAE credentials and access-related documentation.

Meeting   &   Event   Coordination

- Schedule appointments, meetings, and training events.

- Prepare meeting rooms, training spaces, and required materials.

- Coordinate   logistics   and support for internal and external meetings.

Additional   Responsibilities

- Participate in special projects and   initiatives as   assigned by management.

- Provide general administrative and operational support to ensure smooth training center operations.

Qualifications

Education

- Technical degree, diploma, or equivalent experience in Business Administration, Hospitality, Customer Service, or   a related   field preferred.

Experience

- Previous   experience in customer service, administrative support, office coordination, or   a related   role.

- Experience working in a fast-paced, customer-focused environment is preferred.

Language   Requirements

- Native   or   fluent   Spanish.

- Intermediate to advanced English   proficiency , both written and spoken.

Competencies

- Strong customer service orientation and interpersonal skills.

- Excellent verbal and written communication skills.

- Strong organizational and time-management abilities.

- Ability to prioritize multiple tasks and meet deadlines.

- Problem-solving and decision-making capabilities.

- Attention to detail and commitment to quality.

- Ability to work effectively under pressure and adapt to changing priorities.

- Strong teamwork and collaboration skills .

- Proficiency   in Microsoft Office applications and digital collaboration tools.

- Experience with survey or customer feedback platforms (e.g., Qualtrics) is an advantage.

Physical Requirements:

- Occasionally ascends or descends ladders, scaffolding, ramps, and poles.

- Occasionally moves into   different positions   in tight or confined spaces.

- Constantly   remains   in a fixed position to perform tasks or move around.

- Occasionally adjusts or moves objects up to 9 kg (20   lbs ).

- Constantly   performs   repetitive movements with wrists, hands, and fingers.

- Occasionally travels to perform tasks or   relocate .

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

# Position Type
Regular

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email [email protected] if needed.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.