About this role
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The Service Supervisor is responsible for supporting the overall operation of the front-end department by delivering exceptional customer service, supervising front-end associates, maintaining service standards, and ensuring efficient checkout operations. This position assists in creating a positive shopping experience through effective leadership, customer engagement, and operational execution while promoting a culture of safety, accountability, and teamwork.
Key Responsibilities Customer Service Leadership
- Deliver and promote exceptional customer service throughout the store.
- Serve as a primary point of contact for customer questions, concerns, and service recovery situations.
- Resolve customer complaints professionally and in a timely manner.
- Foster a customer-first culture among front-end associates.
- Ensure customers receive prompt, friendly, and efficient service.
Front-End Operations
- Supervise daily front-end activities, including checkout lanes, self-checkout, customer service desk, and courtesy clerk functions.
- Monitor customer traffic and adjust staffing to maintain service standards.
- Ensure compliance with cash handling policies and procedures.
- Support execution of company initiatives, promotions, and customer loyalty programs.
- Maintain front-end cleanliness, organization, and operational readiness.
Team Leadership & Development
- Assist with training, coaching, and developing front-end associates.
- Provide daily work direction and performance feedback.
- Support associate engagement through recognition and positive leadership.
- Promote teamwork, accountability, and operational excellence.
- Assist in scheduling and labor management activities as directed.
Compliance & Safety
- Ensure compliance with company policies, safety standards, and operating procedures.
- Monitor adherence to age-restricted sales requirements and other regulatory guidelines.
- Promote a safe environment for customers and associates.
- Report and address safety concerns promptly.
Cash Office & Administrative Support
- Assist with register accountability and balancing procedures.
- Support cash management, deposits, and front-end reporting processes.
- Monitor shortages, overages, and operational variances.
- Maintain confidentiality regarding company and customer information.
Store Support
- Collaborate with department leaders to support overall store operations.
- Assist with special events, seasonal programs, and promotional activities.
- Support store opening, closing, and manager-on-duty responsibilities as assigned.
- Respond to operational issues and customer needs throughout the store.
We also provide a variety of benefits including:
- Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$ myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.