Claims Supervisor

Requisition ID: 949249
Store # : 113001 EM Payments - OH CSC
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

JOB DESCRIPTION

GENERAL FUNCTION

The Payments Supervisor leads the payments production team and oversees daily payment processing to ensure accuracy, timeliness, and compliance. The role monitors productivity and quality, develops remediation plans, coaches and develops staff, and fosters a culture of accountability and collaboration. The supervisor manages key payment governance processes, analyzes performance trends, supports audits, partners with leadership on process improvements, and provides clear updates to leadership.

MAJOR DUTIES AND RESPONSIBILITIES

- Lead the productivity, quality, and development of the payments production team while promoting accountability and collaboration.

- Monitor performance against standards; implement remediation plans when needed.

- Prepare recurring performance and risk reports for leadership.

- Coach and develop team members through training, feedback, and skill building.

- Maintain payment policies and desk procedures to support compliance and controls.

- Analyze trends to identify efficiency and accuracy opportunities.

- Oversee RTB activities including daily disbursements, ACH rejections, payment controls, payment inquiries, check/ACH tracers, and related processes.

- Own key governance activities, including 1099 processing, prompt pay exception monitoring/reporting, and adherence to payment control requirements.

- Support prefund reporting and coordination with Finance.

- Provide audit support, including responding to inquiries and supplying documentation.

- Partner with the Payments Manager to implement process and workflow improvements.

- Communicate effectively with internal partners to research, resolve, and escalate issues.

- Handle escalations with professionalism, clarity, and urgency.

BASIC QUALIFICATIONS

- Bachelor’s degree or equivalent experience

- 3+ years of supervisory experience

- Experience with payment platforms, including SAP

- Proficiency with Excel

- Strong analytical, communication, and problem‑solving skills

PREFERRED QUALIFICATIONS

- Supervisory experience in payment production or financial operations

- Knowledge of 1099 reporting, prompt pay standards, and payment compliance

- Experience supporting audits or working within control frameworks

- Healthcare or managed vision care experience

- Experience with BI tools, report building, or query writing

- Experience contributing to process improvement initiatives

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected]

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.