About this role
Job Summary:
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Job Description:
Job Summary**
As a Civil Enforcement Officer, you will be responsible for upholding parking regulations and other civil enforcement orders within the Reading area, ensuring public safety and traffic flow. This role requires patrolling designated zones, issuing penalty charge notices, and providing information and assistance to the public.
Job Responsibilities**
* Patrol assigned areas on foot and/or by vehicle to identify and address parking violations and other civil infractions.
* Issue Penalty Charge Notices (PCNs) accurately and efficiently, adhering to all relevant legislation and company procedures.
* Provide clear and concise information to members of the public regarding parking regulations and enforcement actions.
* Operate and maintain handheld enforcement devices and other equipment as required.
* Record and report relevant observations, incidents, and enforcement activities.
* Maintain a professional and courteous demeanor while dealing with the public, even in challenging situations.
* Adhere to all health and safety guidelines and company policies.
* Work collaboratively with colleagues and other agencies to ensure effective enforcement.
Job Qualifications**
* Ability to communicate effectively, both verbally and in writing, in English.
* Strong observational skills and attention to detail.
* Ability to remain calm and professional in potentially confrontational situations.
* Excellent customer service skills.
* Basic IT literacy for operating handheld devices.
* Ability to work independently and as part of a team.
* Willingness to work outdoors in all weather conditions.
* Full UK driving license (preferred but not essential).
* Previous experience in a customer-facing role or enforcement is desirable.
* Knowledge of local parking regulations and civil enforcement procedures is an asset.
Worker Type:
Regular
Number of Openings Available:
2