Operations Scaling Manager

🚀 Welcome to Your Next Adventure!
Own the operational blueprint for scaling markets through distinct growth phases — from launch (0–5K orders/day) through rapid growth (5K–20K) to mature operations (20K+). This is a hands-on role: redesigning shift structures as volume doubles, deciding when to transition fleet models, building playbooks that turn a 10-person team into a 50-person team without losing service quality. Also serves as the primary Operations liaison to Product and Tech, ensuring the platform evolves to support each scaling phase.
🛠 What You’ll Get Your Hands On:
• Own the end-to-end operational scaling playbook for each growth phase: launch (0–5K orders/day), growth (5K–20K), and maturity (20K+) — defining what changes at each transition in team structure, processes, tooling, fleet model, and vendor operations. • Lead the 0→5K phase: establish baseline SOPs, set up live ops monitoring, define zone structures, build vendor operations cadence, align on-ground and remote teams before launch. • Lead the 5K→20K transition: identify and resolve bottlenecks that break at scale — dispatch assignment times, CS capacity, vendor prep time spikes, zone boundaries, shift roster restructuring. • Plan the 20K+ operating model: org structure, automation requirements, fleet model evolution, advanced zone optimization, predictive capacity planning. • Define clear scaling triggers — the specific metric thresholds that signal when a market needs to transition to the next phase. • Build capacity planning models that translate order volume forecasts into headcount, fleet size, and vendor capacity requirements with lead times factored in. • Identify when manual processes become unsustainable and scope automation requirements — auto-dispatch rules, automated vendor scoring, self-serve CS tools — then work with Product/Tech to build them. • Run post-scaling retrospectives after each phase transition: what broke, what held, what we should have done earlier. Feed lessons into the playbook for the next market. • Conduct operational stress tests: simulate peak scenarios, holiday surges, and failure modes to identify scaling weaknesses before they hit production. • Act as primary Operations liaison for Product and Tech — translate real scaling pain points into product requirements and feature requests. • Participate in product roadmap planning, advocating for features that enable scaling: auto-dispatch improvements, dynamic zone management, automated vendor onboarding, real-time capacity dashboards. • Monitor operational impact of product releases.
🧙‍♂️ The Magic You Bring:
• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field. • 5–7 years in operations management within delivery, logistics, e-commerce, or marketplace businesses — with direct experience scaling operations through significant volume growth. • Proven track record of building or scaling operational teams and processes from early stage to high volume (not just optimizing mature operations). • Deep understanding of delivery operations mechanics: dispatch logic, fleet management, zone design, vendor operations, live ops, CS operations. • Experience with fleet model transitions (3PL → hybrid → own fleet) and the operational implications of each. • Strong analytical skills — able to build capacity models, staffing calculators, and cost projections. Advanced Excel/Sheets required. • Experience working at the intersection of Operations and Product, translating operational needs into product requirements. • Familiarity with product management tools (Jira, Asana, ClickUp, or similar) and agile methodologies. • Strong communication and stakeholder management — this role works with everyone from dispatchers to C-suite.
Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
Be Customer Obsessed : “Focus on the customer and all else will follow.” Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.” Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.” Lead by Example and Take Ownership: “Be the change you want to see and take ownership.” Work Smart and Deliver Results : “You can do more by doing less, better, and faster.” It's All About People: “Be a team player; together we are stronger.” Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew. 🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth. 🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy. 🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies. 🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn (https://www.linkedin.com/company/snoonu-qatar/life/17ebe029-323b-4616-939c-5df5d41f2eee/) !