About this role
Company Description
Company Introduction – T-Systems ICT India Pvt. Ltd. T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work®, proudly recognized for its strong people-first culture and commitment to employee excellence. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability—empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe’s foremost digital transformation partners, committed to shaping the future of enterprise technology.
Job Description
- Monitor and measure service performance against KPIs to ensure reliable and secure delivery of application and infrastructure services to business end users
- Resolve escalated, urgent, and complex issues to ensure business continuity and provide second-line operational IT support for Solution Manager Focused RUN CALM applications
- Analyze complex business processes, conduct workshops to gather and evaluate business needs, and translate requirements into functional specifications for monitoring purposes
- Develop and implement end-to-end monitoring solutions and arrange communication with technical teams to support business process design and optimization
- Prioritize and manage multiple operational delivery priorities, including supportability and transition projects, while coordinating with Application Support colleagues, Project Delivery teams, and infrastructure suppliers
- Serve as Subject Matter Expert in technical and operational process aspects, providing guidance, training, and administration of Solution Manager Focused RUN CALM tools and functionalities
Additional Information
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