Deputy Operation Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Deputy Operation Manager.

Principal responsibilities

- The role operates within a HSBC WPB Contact Centre. This is a high profile, highly regulated environment and the role holder must have the ability to react quickly to changing priorities by being flexible, proactive and cooperative at all times.

- The operating conditions for the role are to meet local needs aligned to global objectives by thinking strategically and working in collaboration and partnership across the group.

Requirements

- Balancing the needs of all stakeholders fairly and equitably.

- The nature of the role requires the adherence to highly effective resource management techniques to ensure optimal operational efficiency across a wide variety of processes.

- Staff retention will be a significant challenge due to the increasingly competitive nature of the Contact Centre related services market and the flat management structures. It is essential that the management team is able to lead and motivate staff with widely differing aspirations working in a high-pressure, productivity-based environment where deadlines are critical. Job satisfaction through rotation is a key requirement to aid retention therefore effective training and resource management is essential. Effective people management skills are essential to run this operation.

- Effective operational risk management and contingency planning will be crucial in developing a climate of trust and confidence.

- Flexibility and agility are required to deal with any unexpected problems or incidents.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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