EH-1520 - Senior Business Analyst – Healthcare Domain

**Senior Business Analyst – Healthcare Domain**
**Experience:** 5–8 years   **Location:** [Hyderabad, India / Hybrid]   **Employment type:** Full-time
**About the role**
We are looking for a Senior Business Analyst with strong practical knowledge of healthcare processes and experience delivering healthcare technology solutions. You should understand how healthcare workflows operate, why business rules exist, and how changes affect patients, clinicians, operations teams, and connected systems.
You will work with business stakeholders, healthcare subject matter experts, product managers, designers, and engineers to translate complex needs into clear, actionable requirements.
**Key responsibilities**
- Lead discovery sessions with clinical, operational, and business stakeholders to understand problems, objectives, existing workflows, and constraints. - Map current and proposed processes, identify gaps, and recommend improvements supported by business reasoning. - Translate requirements into business requirement documents, functional specifications, user stories, process diagrams, and measurable acceptance criteria. - Define business rules, data requirements, exceptions, dependencies, and scenarios beyond the standard workflow. - Work with product and engineering teams to clarify requirements, assess solution options, and prioritise delivery. - Analyse requirements for healthcare system integrations, including data exchange, field mapping, validation, and error handling. - Maintain traceability between business needs, requirements, implementation, and testing. - Lead business validation and user acceptance testing, including scenario preparation, defect clarification, and stakeholder sign-off. - Support implementation, user training, and adoption; evaluate whether delivered changes achieve the intended outcomes.
**Required experience and skills**
- **5–8 years of business analysis experience, including at least 4 years working directly on healthcare projects or products.** - Strong understanding of healthcare terminology, stakeholder roles, and clinical and operational processes. - Demonstrated depth in one or more healthcare areas, such as:  - Patient registration, appointments, consultations, referrals, and care coordination.  - Electronic Health Records / Electronic Medical Records (EHR/EMR) or Hospital Information Systems (HIS).  - Diagnostic orders, laboratory or imaging workflows, prescriptions, and pharmacy operations.  - Billing, revenue cycle management, insurance eligibility, claims, or prior authorisation. - Ability to explain an end-to-end healthcare workflow using real project examples, including business rules, exceptions, data dependencies, and downstream impact. - Proven ability to challenge ambiguous or conflicting requirements, ask relevant questions, and validate assumptions with subject matter experts. - Strong requirements elicitation, process modelling, documentation, and stakeholder management skills. - Working understanding of healthcare interoperability concepts, APIs, and standards such as HL7 and FHIR. - Ability to use SQL and spreadsheets for data investigation, reconciliation, and validation. - Experience with Agile delivery and tools such as Jira, Confluence, Azure DevOps, or equivalent. - Awareness of patient privacy, consent, access controls, audit trails, and the regulatory requirements applicable to the healthcare market served. - Clear written and verbal communication, with the ability to explain complex concepts to business and technical audiences.
**Preferred qualifications**
- Experience delivering a healthcare product or implementation from discovery through production rollout. - Exposure to clinical terminology and coding systems such as ICD, SNOMED CT, or LOINC. - Experience with healthcare platforms, patient applications, provider portals, or care management solutions. - Bachelor’s degree in a relevant discipline or equivalent practical experience. - CBAP, CCBA, or a relevant healthcare qualification
About Softobiz: Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 150+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years. At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.
Why Should You Join Softobiz? - Work with technical craftsmen who are pioneers in the latest technologies. - Access training sessions and skill-enhancement courses for personal and professional growth. - Be rewarded for exceptional performance and celebrate success through engaging parties. - Experience a culture that embraces diversity and creates an inclusive environment for all employees.
Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
For more information about our solutions and organization, visit www.softobiz.com (http://softobiz.com) , Follow us on LinkedIn (https://www.linkedin.com/company/softobiz-technologies) , Twitter (https://twitter.com/softobiz/) , and Facebook (https://www.facebook.com/softobiz) for more updates. .