About this role
Responsibilities & Key Deliverables
Purpose of the role: Lead service trial activities for new vehicle programs to ensure product readiness, serviceability, and field robustness before launch.
Key Responsibilities:
- Plan and execute service trials on prototype, pilot, and production-intent vehicles.
- Conduct vehicle evaluations across diverse operating conditions to assess performance, reliability, diagnostics, serviceability, and customer experience.
- Identify potential field issues and drive timely resolution before launch.
- Track concerns to closure through structured reviews with engineering teams.
- Feed product reliability and serviceability improvements into future vehicle programs.
Preferred Industries
Education Qualification
BE/B.Tech in Automobile Engineering/Mechanical Engineering/ Electrical & Electronics engineering
General Experience
Around 7 to 9 years experience in technical support in Automotive industry
Critical Experience
Primary Skills:
Vehicle diagnostics and troubleshooting
Vehicle evaluation and validation techniques
Automotive systems knowledge (ICE, EV, Electronics & Software)
Root cause analysis and problem-solving
Data analysis and technical reporting
Cross-functional stakeholder management
Secondary Skills:
Communication: Strong verbal and written communication skills for effective collaboration with technical teams,
Problem-Solving: Aptitude for developing quick and effective solutions to field issues,
Project Management: Ability to manage multiple tasks and projects efficiently,