About this role
JOB DESCRIPTION:
Primary Obiective of Position
Cooperates in order to maintain high level of customer satisfaction through
effective customer's calls management, giving correct information and
updating sales force on issues raised.
Maior Accountabilities
Ensures that all activities are performed in compliance with quality system
requirements.
Demonstrates an understanding of the application of the Quality Policy
through daily activities. Maintain vigilance to ensure adherence to the Quality
Policy and system procedures by promptly reporting noncompliance issues to
management.
Receives internal and external customers calls related to administrative
complaints and acts to provide support to customer requests.
Manage inbound tickets received from our customers and our sales force team
through the CRM system
Manage product return requests through the CRM system
Troubleshooting for Italy e-commerce site "Abbott Kosmos" to private
customers
Education
High School Degree or Economy, or Science of Communication.
Background
Knows CoreLab instruments and products, their application, diagnostic market and Corelab policies and procedures.
Knows how to use standard PC software packages.
Has a good English language knowledge both written and orally.
Skills
- Knows how to use standard PC software packages.
- problem Solving and Teamwork
Experience
- At least 1-2 years of experience in Diagnostics, Medical Device or
Pharmaceutical Business or prior experience in Customer Service Roles.
Impact of position
• Maintains high level of Customer satisfaction through his/her problem solving.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
## JOB FAMILY:
Customer Service
## DIVISION:
CRLB Core Lab
## LOCATION:
Italy > Rome : Via Giorgio Ribotta 9
ADDITIONAL LOCATIONS:
## WORK SHIFT:
Standard
## TRAVEL:
Not specified
## MEDICAL SURVEILLANCE:
Not Applicable
## SIGNIFICANT WORK ACTIVITIES:
Not Applicable