About this role
What you'll do
- Act as the primary point of contact for customer account management and establish trusted relationships with key accounts and stakeholders
- Ensure timely and successful delivery of solutions aligned with client needs and objectives
- Identify opportunities in existing accounts for cross-selling and upselling, driving revenue growth and customer value
- Negotiate contracts and close agreements to maximize profits
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Proactively develop new business with existing clients and identify areas for improvement
- Forecast and track key account metrics to inform strategic decision-making and drive business growth
- Assist with challenging client requests or issue escalations as needed
- Planning, executing and evaluating retention program
What we seek
- Leadership skill to deal with a large and diverse Lalamove community
- Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality
- Ability to stand firm with integrity when deciding for the company in every situation
- Data-driven to identify leverages and make decisions for the business in every situation
- Strong verbal and communication skill to articulate ideas clearly through the use of a structured approach with proven ability to create framework
What you'll need
- BA/BS degree in Business Administration or relevant field
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Skilled in data analytics tools and reporting
- Solid experience with CRM software (e.g. Freshworks, Salesforce, or Zoho CRM) and MS Office (particularly MS Excel and MS Powerpoint)
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Untuk semua kandidat- Lalamove menghormati privasi Anda dan berkomitmen untuk melindungi data pribadi Anda. Pemberitahuan ini akan memberi tahu Anda bagaimana kami akan menggunakan data pribadi Anda, menjelaskan hak privasi Anda dan perlindungan hukum yang Anda miliki saat Anda mendaftar untuk bergabung dengan kami. Mohon luangkan waktu untuk membaca dan memahami Pemberitahuan ini. Pemberitahuan Privasi Kandidat: https://www.lalamove.com/id/candidate-privacy-notice