Customer Success Account Manager

<b>Overview</b><br><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Microsoft Customer &amp; Partner Solutions accelerates customer outcomes and business growth.</strong> By uniting product, engineering, marketing, sales, customer success, and partners around a <strong>common customer mission</strong>, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.</span></p><p><span style="font-family: arial, helvetica, sans-serif;">As a Customer Success Account Manager (CSAM), you are responsible for helping customers achieve their desired business outcomes by executing customer success strategies that strengthen customer health, accelerate cloud adoption, and advance AI transformation. You partner with customers and Microsoft teams to align priorities, develop Customer Success Plans, coordinate delivery activities, and drive value realization across Microsoft investments. Using your judgement within a defined scope, you identify risks, support resolution efforts, and help ensure customers remain on track to achieve their goals. You will collaborate across Microsoft, partners, and Success Management Services to deliver a connected customer experience while continuing to deepen your business, technical, and customer success expertise.</span></p><p> </p><br><br><b>Responsibilities</b><br><ul><li>Build and maintain trusted relationships with customer stakeholders and Microsoft teams to support customer success and drive positive business outcomes.</li><li>Lead stakeholder and priority alignment activities within assigned accounts, helping customers connect business objectives to actionable success strategies and measurable outcomes.</li><li>Develop and execute Customer Success Plans, monitor progress against goals, and drive accountability for agreed-upon actions and commitments.</li><li>Drive activities that strengthen customer health, accelerate cloud adoption, and advance AI transformation by coordinating execution across Microsoft, partners, and customer stakeholders.</li><li>Orchestrate Success Management Services delivery, including Success Programs, governance reviews, and customer engagements that help realize value from Microsoft investments.</li><li>Identify customer risks, opportunities, and adoption blockers, proactively driving resolution plans and escalating complex issues when appropriate.</li><li>Continuously strengthen business, industry, and technology expertise while expanding your ability to deliver measurable customer outcomes and value realization.</li></ul><br><br><b>Qualifications</b><br><h3><span style="font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Required/minimum qualifications</span></h3><div>Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.</div><div><h3><span style="font-size: 12.0pt;">Additional or preferred qualifications</span></h3><div>Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.</div><div>Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).</div></div> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>