Director, Production Control

Job Description

IMPORTANT NOTE: CANDIDATES MUST BE A PERMANENT COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE OR ARE REACHABLE ON THE COMPUTER SYSTEMS MANAGER OPEN COMPETITIVE CIVIL SERVICE EXAM NO. 4035 OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 4035.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT is seeking a highly skilled and motivated Director of Production Control to manage user security and production support for DOF's mission critical systems. Reporting directly to the FIT Operations Officer, the selected candidate will lead their team's efficient work of setting up, monitoring, and troubleshooting automated batch jobs, as well as onboarding and offboarding users to ensure role-based security. Duties and responsibilities will include, but are not limited to the following:

- Supervise a team in support of critical Department of Finance applications and end user support.
- Provide strategic and technical leadership for the Department's primary and secondary data centers to ensure continuous, secure operation of all production, development, and disaster-recovery systems.
- Ensure proactive monitoring, rapid escalation, and full resolution of incidents within SLA timeframes. Conduct quarterly disaster-recovery and failover testing aligned with DOF Business Continuity and Cybersecurity standards. Maintain complete, current operational runbooks and verified infrastructure schematics.
- Lead modernization of the DOF infrastructure to migrate legacy workloads to resilient hybrid and cloud environments while improving performance, scalability, and data protection across BTCS, PTS, and NYSERV systems.
- Ensure vulnerabilities are remediated within SLA timelines and that all patching and access control changes are documented.
- Conduct semi-annual risk assessments with the Cyber Security team.
- Administer the FIT Security Access Portal and all related access-management controls to ensure compliance with DOF policy, audit requirements, and regulatory mandates.
- Ensure records are accurate and updated within 24 hours of any personnel or role change within the system access. Maintain full compliance with DOF and NYC Cyber Command standards. All access requests, terminations, and modifications are logged, reviewed, and retained for audit readiness, resulting in zero unaddressed audit findings or access violations.
- Monitor and maintain compliance documentation, data-security protocols, and regulatory reporting related to FIT operations, including PTS, BTS, and associated systems.
- Track and verify user-access changes, role-based permissions, and audit logs.
- Prepare and submit complete audit documentation on or before required deadlines. Ensure weekly separation reports and system-access updates are processed within 48 hours, achieving sustained audit readiness.
- Prepare and distribute weekly operational and project reports summarizing infrastructure performance, incidents, and service metrics. Maintain accurate documentation for systems, procedures, and configurations.
- Maintain a daily operations log and end-of-day summary capturing key metrics and incidents. Ensure all documentation is version-controlled, accessible, and updated immediately after any configuration or procedural change.
- Manage direct reports, mentor, and evaluate a multidisciplinary operations team. Direct Helpdesk, enterprise scheduling, and workflow systems to ensure responsive, high-quality technical support and continuous service improvement.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

This position requires availability for after hour deployment and support.

COMPUTER SYSTEMS MANAGER - 10050

Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.