Head of Shared Service Center

Company Description

Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.

Job Description

- Project Delivery & Execution
- Lead and oversee the effective execution of assigned projects, ensuring delivery against agreed scope, requirements, timelines, quality standards, and business objectives.
- Coordinate with project teams, technical teams, business stakeholders, and other relevant functions to ensure smooth project execution.
- Monitor project progress, identify delivery risks and dependencies, and drive timely resolution of issues and escalations.
- Ensure effective communication of project status, key milestones, risks, and critical issues to relevant stakeholders and leadership.
- Support effective resource coordination and utilization across assigned projects in collaboration with relevant functional and delivery leaders.
- Ensure alignment between project requirements, client expectations, delivery capabilities, and available resources.
- Drive continuous improvement in delivery processes, ways of working, and execution efficiency.
- Egypt Operations & Site Coordination
- Act as the senior on-ground coordination point for the Egypt operation and facilitate effective day-to-day operational functioning.
- Coordinate local operational priorities across Delivery, HR, Finance, Administration, IT, and other teams based in Egypt.
- Ensure alignment and effective communication between Egypt-based teams and their respective functional leadership in Dubai.
- Coordinate site-level requirements, operational initiatives, and local business needs, ensuring timely execution through the appropriate functional teams.
- Identify operational challenges and escalate critical Egypt-specific issues to the appropriate leadership.
- Support the effective implementation of business initiatives, policies, processes, and organizational priorities within the Egypt operation.
- Promote collaboration, accountability, and effective cross-functional coordination across the Egypt office.
- Stakeholder & Cross-Functional Management
- Build strong working relationships with senior stakeholders across Delivery, Technology, Sales, HR, Finance, and Corporate Functions.
- Facilitate effective communication and collaboration between Egypt-based teams and regional/global leadership.
- Act as a key escalation point for local operational and cross-functional matters.
- Ensure stakeholders are aligned on priorities, dependencies, timelines, and required actions.
- Support leadership in addressing operational challenges and driving timely decisions.
- People & Team Coordination
- Provide operational leadership and coordination to Egypt-based teams without replacing the functional management structure.
- Support workforce and resource planning in collaboration with respective functional and delivery leaders.
- Promote a collaborative, accountable, and high-performance working environment.
- Identify capability, resource, or organizational gaps and coordinate with the relevant functional leadership to address them.
- Support employee engagement and site-level initiatives in coordination with HR and respective functional leaders.
- Governance, Risk & Continuous Improvement
- Ensure adherence to established delivery governance, operational processes, and organizational standards.
- Monitor operational and delivery risks and ensure appropriate mitigation and escalation.
- Drive initiatives that improve operational efficiency, delivery effectiveness, and cross-functional collaboration.
- Establish appropriate operational reporting and provide management with visibility on key delivery and site-level matters.
- Ensure local execution remains aligned with regional business priorities and governance frameworks.

Qualifications

- Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.

- 10+ years of relevant professional experience, with significant experience in project/program delivery and operational management.

- Proven experience managing complex projects, cross-functional teams, and multiple stakeholders.
- Experience within a technology, software, IT services, digital transformation, or similar environment is highly preferred.
- Demonstrated experience working across geographically distributed teams and regional/global organizations.
- Strong understanding of project delivery, operational governance, resource management, and stakeholder management.
- Experience in a senior management or leadership position with responsibility for delivery execution and/or operations.