About this role
Qualifications
- Previous 3-6 months customer service or customer support experience preferred
- Previous 3-6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Responsibilities
- Manage large amounts of inbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Seize opportunities to upsell products when they arise
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Shift differential (extra $1/hr nights & wkds)
Work hours - 4p-8p (EST) ; Work Days - Mon-Fri and every other weekend
Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)
Status - Part Time Temporary; -20 hours per week
Must be available to work on the first and last business day of each month