About this role
Key Responsibilities: Patient Journey & Case Management ○ Oversee the full patient journey—from first consultation to treatment completion. ○ Ensure timely follow-ups for all ongoing and cancelled appointments. ○ Drive patient conversion through consistent engagement and care coordination. ○ Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule. Documentation & Systems Management ○ Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO). ○ Maintain records for treatments, lab work, and prescriptions. Team & Clinic Oversight ○ Supervise dental assistants, receptionists, and housekeeping staff. ○ Conduct daily operational checks and ensure timely reporting. ○ Keep the team motivated and aligned with clinic goals. ○ Ensure attendance and compliance via HR tools (e.g., Keka). Operations & Maintenance ○ Monitor cleanliness, equipment upkeep, and overall clinic hygiene. ○ Coordinate with central teams for inventory, infrastructure, and consultant scheduling. ○ Maintain petty cash records and handle day-to-day clinic issues. Marketing & Visibility ○ Support offline marketing activities to increase footfall. ○ Drive digital content initiatives in collaboration with the central marketing team