E-Commerce Customer Service Specialist

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.   Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.   At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:
Execute and contribute to the E-commerce strategy in the assigned scope that aligns with the Group Digital strategy and long-term business objectives of the assigned organizational unit(s).

HOW WILL YOU MAKE AN IMPACT?

- Develop and execute the E-commerce strategy in alignment with the Group Digital strategy and long-term business objectives of the assigned organizational unit(s).
- Prepare and organize online storefront sales material, including detailed product descriptions and optimized content for search engine criteria for a single product or a small set of products.
- Test and evaluate new customer experiences, providing actionable feedback for continuous improvement.
- Utilize external communications systems to access and supply specific information efficiently.
- Implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, challenges, and hurdles.
- Report and provide feedback on client interactions to enhance the understanding of customer segments, trends, needs, and expectations.
- Support marketing channels and customer touchpoints analysis by conducting various data, research, and benchmarking techniques.
- Uphold brand guidelines to protect the brand, perform brand management tasks, and assist others in maintaining brand integrity.
- Extract, combine, and analyze data to generate comprehensive standard reports.
- Participate in assessment and development planning activities, engage in formal and informal training and coaching to develop personal capabilities.
- Maintain an up-to-date understanding of relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Post-Secondary Non-Tertiary Education required.
- Basic experience with simple office and operational systems.
- Very limited managerial experience.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Basic experience of simple office / operational systems.

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