MNI D Customer Experience Rock Hill

SUMMARY

Serve as an on-site Customer Experience Associate in a fast-paced work environment and build lifetime relationships with our customers. In this role, you will be the face of our company, responsible for warmly greeting walk-in customers and ensuring a positive in-store experience. The primary focus of this position is to act as a liaison between our operations and sales teams, ensuring accurate sale processing, loading/unloading of material, and continuous improvement of the customer experience.

Primary Responsibilities

- Serve, greet, and assist customers with loading/unloading in the yard/nursery, providing a friendly and welcoming environment.

- Be a Team Player by acting as a liaison between the operations and sales teams, facilitating smooth communication and collaboration.

- Own the sales process and verify inventory for sales orders for customers.

- Be proactive and Work until the jobs is done right on all customer opportunities to grow sales and build rapport with current and potential customers.

- Collaborate with the branch team to continuously identify opportunities to enhance the overall in-store experience for customers.

- Stay informed about the products available in the yard/nursery to provide relevant information to customers.

- Use and operate radio communication in a professional manner with all other employees.

- Perform all duties in accordance with the MNI Direct company policies as they pertain to Sales and Operations.

- Perform other duties as required and serve as a resource for the MNI Direct team.

Qualifications

Required Skills, Knowledge & Training

- EDUCATION:

- High School diploma or secondary diploma or equivalent preferred.

- Green industry experience or knowledge of horticulture, landscape, and/or nursery a plus

SKILLS AND TRAINING:

- Proficient in Microsoft Office

- Expert customer service skills

- Ability to operate the customer ordering and inventory system.

- Ability to communicate effectively with all internal and external customers. business associates.

- Ability and desire to learn plant names, characteristics, and sources.

- Possess and maintain a valid, clean state Drivers License.

Physical Requirements

- Prolonged walking and standing

- Ability to lift 20-50 lbs.

- Ability to work a flexible schedule (M-F)

- Ability to work in all weather conditions.