Field Technician III

What this Job Entails:

The Field Technician III will join our expanding team. They must have high level IT knowledge to carry out instructional documentation.

Scope:

- Follows established procedures on routine work
- Requires following minimal or no instructions

Your Roles and Responsibilities:

- Engage with stakeholders and partner teams with the utmost professionalism and customer service
- Ensure that SLAs and daily deliverables are met
- Follow all policies, standards or safety guidelines that the client requires
- Assist with installation of all IoT equipment and displays
- Assist with problem solving and troubleshooting of any issue that may arise during an installation
- Perform and/or provide remote assistance for equipment setups, breakdowns and troubleshooting IoT or other office technology as required
- Assist in identifying blockers and resolving them for timely deployments and/or restoration of service
- Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards
- Onsite and remote troubleshooting IoT and office IT equipment to include network troubleshooting
- Perform resets/reimages of hardware
- Ordering hardware as required and tracking
- Tracking project deployments and driving them to completion
- Provide instructional guidance to users in a detailed yet concise manner
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Ability to think and work independently
- Excellent written and oral communication skills and strong customer service skills
- Experience with spreadsheets, workflow and project management applications, and administrative software applications
- Strong understanding of IoT setups and high level understanding of IT terminology and troubleshooting
- Understanding of reading/understanding architecture, electrical, structural & system drawings
- Travel to support other sites if required

Physical Demand & Work Environment:

- Must be able to sit, stand, stoop and bend for extended periods of time
- Must have dexterity of hands and fingers to operate a computer keyboard, mouse, small power tools and to handle other office equipment
- Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers