About this role
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
- Perform all necessary tasks to service beverages in the outlet according to the standard of the hotel.
- Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipes and presentation standards. Follows health, safety and sanitation guidelines for all the products.
- Receive and process payments.
- Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.
- Work towards the timely set up of the outlet areas and the completion of all mise en place work in line with the opening hours.
- Delight the guests by offering trend setting and innovative products and services, contribute to sales activities and assist in maximizing revenue.
- Keep the supplies and stock upto requirements. Prepare store requisitions.
- Extend prompt services to all guests and treat guests and colleagues in a courteous manner.
- Ensure all hygiene standards are met and kept within the outlet environment.
- Ensure all opening and closing checklists are complied with at all times.
- Proper shift handovers to inform colleagues about what happened in the shift and what is important for the rest of the day/week.
- Conduct weekly training sessions on coffee and tea preparation, current and upcoming promotions and up-selling of any F&B products in conjunction with the outlet supervisor.
- Attend all F&B menu item related trainings.
- Support and provide assistance to other outlets whenever necessary.
Desired Skill & Expertise
- Preferably female, 1-2+ years barista experience, good looking as they would be the hotel's first impression.
- Prepares high quality coffee.
- Maintains great customer service to all guests.
- Planning and organising tasks, people and supplies.
- An excellent command of English, proficiency in any other language is a plus.
- A high standard of personal presentation and hygiene.
- Warm, lively and energetic personality while being customer focused.