About this role
Our client is seeking Service Desk Analysts to provide IT support for a client.
Responsibilities:
- Resolve technical issues through various communication channels.
- Install, maintain, and troubleshoot IT hardware and software.
- Document and manage customer requests using ticketing systems.
- Provide exceptional customer service and technical support.
Qualifications:
- Bachelor’s Degree or equivalent.
- 2-5 years of IT support experience.
- Strong troubleshooting, problem-solving, and customer service skills.
- Active DoD Secret Clearance.
- When joining, you must possess an IAT level II certification in ACTIVE status: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP