About this role
Manager of Business Development and Admissions, Care Access Center - (CAC)
Reports to: Executive Director of Atlantic Visiting Nurse
Duties & Responsibilities:
- Creates a working environment that promotes positive employee engagement, adherence to company policies, effective communication, collaboration, innovation, optimal productivity and continuous learning.
- Referral Services:
Directs department operations on a continuous basis and advises management on operational and functional improvement opportunities
- Oversees management of Referral Services to ensure: a) excellent customer service is delivered: b) referrals are processed in a timely manner, efficient & accurate manner; c) the intake process is in compliance with all policies and regulations
- Supervises and provides consistent support to Assistant Managers, Home Care and Hospice Liaisons, Intake Coordinators, Business Development Nurses, and Unit Associates ensuring that performance goals are met
- Ensures that referral growth meets agency and budgetary goals
- Ensures referral processes are aligned with Atlantic Health procedures and policies.
- Analyzes and reports referral data to Executive Director.
- Business Development:
- Oversees activities of the Home Care and Hospice Liaisons, Intake Coordinators and Business Development Nurses, to grow our Home Care and Hospice referral base
- Develops strategic partnerships to increase growth and business opportunities with appropriate organizations
- Collaborates with Corporate Business Development Directors to increase AHCH exposure
- Develops relationships with new community facilities acting as a resource in building a partnership with AHS
- Communicates effectively as an AHS advocate to members of the community and promotes organization to the public.
- System Involvement:
- Collaborates with System Case Management leaders in all five system hospitals, ACO and TOC leaders, and other post-acute providers to provide seamless transition of care
- Participates on system wide committees, including stroke bundle, ACO, TOC, and Palliative Care
- Collaborates with Corporate Business Development Directors to increase AHCH exposure.
- Marketing:
- Develops and implements marketing strategies which will grow AHCH programs and services
- Collaborates in the development and updating of the annual marketing plan
- Collaborates with AHS marketing department to support business development
- Oversees website maintenance and updates
- Ensures development of marketing materials
- Develops and disseminates educational programs and materials to referral sources and providers.
- General:
- Participates in budget process and ensures budget monitoring processes are in place and addresses variance.
- Works directly with Clinical Team Managers, Manager of Operations & Billing team to ensure timely resolution of issues affecting claim processing such as F2F follow up
- Collaborates with AHS Hospitals, Palliative Care, Hospice Manager and post-acute providers to provide seamless transition of care for Hospice patients
- Participates in Quality Improvement Programs
- Performs other duties as assigned.
Education:
- Bachelors' degree in Nursing
- Current NJ RN License
Relevant Experience:
- 1.5 years experience in Nursing or relevant area
- Management Experience (Homecare & Hospice prefered)
- Business Development and Marketing Experience