Inventory and Logistics Assistant

Job Summary:

The Inventory and Logistics Assistant is responsible for the accurate configuration and timely fulfillment of PC hardware requests.  This role will be involved with all aspects of the PC lease replacement process, including physical setup, operating system imaging and configuration, validation of settings and software installations, careful packaging for shipment and inventory and task documentation.  The role will also assist the Asset Management team with various other tasks required in the daily operation of the department.

Job Duties:

PC Lease Replacement Activity, including:

- Connects PCs to network and power on the provisioning benches
- Configures BIOS settings
- Initiates PC imaging using external media
- Selects options and settings as required for each PC
- Monitors completion status
- Validates software installations and settings to finalize each PC
- Carefully packages and ships each PC to assigned user, according to request documentation
- Updates Inventory system, accurately recording the details and completion of the task

Assists with Asset Management department tasks and activities as directed:

- Fulfills daily hardware requests for various PC peripherals and equipment
- Cleans work area, break down cardboard packaging material for disposal
- Organizes PC provisioning benches at end of each shift
- Other duties as required

Supervisory Responsibilities:

- N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

- High School Diploma or GED, required

Experience:

- Technical support or customer service industry experience, preferred
- Experience providing asset and/or logistical management, preferred

License(s)/Certification(s):

- N/A

Software:

- Experience with Microsoft Windows 10 operating system and/or Microsoft Office 365/Office 2013/Office 2016 product suites, preferred

Language(s):

- N/A

Other Knowledge, Skills & Abilities:

- Strong verbal and written communication skills
- Excellent interpersonal and customer relationship skills
- Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
- Capable of successfully multi-tasking while working independently or within a group environment
- Ability to rely on experience and judgment to plan and accomplish goals
- Capable of working well under pressure while dealing with unexpected problems in a professional manner
- Ability to communicate and interact with all levels of employees and management
- Ability to interact and build relationships and consensus among people
- Ability to research and resolve problems, acquire, and maintain knowledge of relevant software solutions and support firm policies and procedure