About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod’s most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn’s private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn’s restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.
#PGH-CBI
What you will have an opportunity to do:
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The role of the Night Auditor involves auditing the daily guest ledgers and handling the duties of both the front desk and the accounting department. The responsibilities include but are not limited to balancing daily reports and receipts for the rooms and restaurants, checking hotel guests in and out, and all evening guest inquiries. The Night Auditor must ensure the accuracy of all charges to the guest folios.
· Post and balance charges in a timely and efficient manner
· Run various reports for the accounting department
· Complete and input with accuracy all night audit reports
· Make room reservations and provide information and services to guests
· Ensure that Leading Hotel Quality Service Standards (Leading Hotels of the World, Forbes, and AAA), policies and procedures are properly understood and followed
· Present a professional appearance
· Handle all guest complaints and comments relating to the department tactfully
· Ensure that the LHW Standards is continuously refreshed, maintained and used effectively
· Cooperate and coordinate teamwork with other departments
· Perform any other reasonable duties as required by the Front Office or Resort Manager
What are we looking for?
- Minimum of 1 year management experience
- Previous night auditor experience preferred
- Superior customer service skills
- Demonstrated leadership skills
- Ability to understand and carry out instructions
- Ability to multi-task
- Experience in Micros and Opera systems preferred
- Strong attention to detail and organization
- Basic math and accounting skills necessary
- Excellent computer skills
- Ability to work independently
- Ability to work overnight hours
Compensation:
$22.00
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$22.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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