Emerging Technology Adoption Specialist

Job Requisition ID #
26WD100530

Position Overview 
We’re looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth.

The Emerging Technology Adoption Specialist, Autodesk Forma/Construction focuses on onboarding new customers, accelerating time to value, and driving sustained adoption of Autodesk Forma. This is a strategic role at scale, combining data-driven insights, proactive customer engagement, and targeted relationship management to maximize impact across a broad portfolio of customers.

Responsibilities

Strategic Customer Partnership:

- Develop a deep understanding of customer goals, priorities, and success criteria

- Create and execute success plans aligned to customer business outcomes

- Act as a trusted advisor, guiding customers on best practices and long-term strategy

Scaled Engagement with Strategic Focus:

- Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions.

- Prioritize accounts based on growth potential, risk, and strategic importance

Adoption & Value Realization:

- Drive meaningful product adoption tied to customer KPIs and business outcomes

- Use data and insights to deliver proactive, outcome-oriented recommendations

Growth & Expansion:

- Identify and influence expansion opportunities within accounts

- Contribute to pipeline through strategic account planning

- Monitor customer health and engagement signals to proactively mitigate churn risk

Minimum Qualifications

- 5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management

- Bachelor’s degree or equivalent professional experience

- Strong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industry

- Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value

- Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment

- Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences

- Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.