Senior Audio Visual Lead Technician (52297)

##

WHY JOIN AGU
Our employees are our most valuable assets! You will feel welcomed and supported from the moment you join our team, and you will take part in strengthening and evolving our workplace culture.
We offer work-life balance and innovative benefits.

- Work-life balance: unlimited PTO, Flexible Fridays, paid holidays, military leave, parental leave.

- Benefits: Medical, dental, vision, life Insurance, disability coverage, employee assistance program, wellness, tuition reimbursement, 403(b) retirement plan, FSA, HSA, theft protection, personal and professional development, and much more.

WHO WE ARE
The American Geophysical Union (AGU) supports a global community of more than half a million professionals and advocates in the Earth and space sciences.
Through broad and inclusive partnerships, AGU aims to advance discovery and solution science that accelerates knowledge and creates solutions that are ethical, unbiased, and respectful of communities and their values. Our programs include serving as a scholarly publisher, convening virtual and in-person events, and providing career support. We live our values in everything we do, such as our net-zero energy renovated building in Washington, D.C., and our Ethics and Equity Center, which fosters a diverse and inclusive geoscience community to ensure responsible conduct.

This is an exciting time to work at AGU. Every day we approach our work with a sense of purpose, and we look for others who share that passion and desire for a career with impact.

WHO YOU ARE

As the Senior Audio-Visual Lead Technician you are key in assisting AGU to promote discovery in Earth and Space science for the benefit of humanity, by being operational in focus. The purpose of this position is to support daily operations of the AGU headquarters facility that consists of a full-service Conference Center, available to external customers, as well as multiple office conference rooms, supporting needs of AGU staff.

Reporting to the Director of Conference Center Services, you will be responsible for the integration of all physical and technological components affiliated with on-site conferencing operations. This includes audio visual equipment set up, configuration and operation, and related technology support for all meetings, conferences and special events, including hybrid and virtual activities.

WHAT YOU WILL DO

- Responsible for setting up all meeting rooms with appropriate furnishings, including tables, chairs, risers, and other equipment per customer specifications.

- Maintain furniture storerooms to ensure equipment is protected and accessible.

- Set up, operates, secures and stores all media equipment daily.

- Daily reviews current days event schedule and banquet event orders prior to each event; opens all rooms in use for the day, ensures accurate door sign, room set, and equipment needs are in place.

- Ensure conference center guest satisfaction in relation to audio visual, set-up, and other requested needs. This includes but is not limited to

Confirming that all equipment is properly set and functioning prior to the meeting.

- Greeting guests in a professional and courteous manner.

- For complex functions & special events: Assisting guests and instructors by interfacing client content with all audio-visual components, as required, which may include but is not limited to:

Set up & operate analogue and/or digital audio mixing console, including mixing house audio & creating mix minus submasters (in-room dedicated audio technician)

- Set up robotic PTZ cameras and operate PTZ joystick controller & (external outboard Inogeni) switchers for multi-camera productions (in-room dedicated camera operator)

- Knowledge of launching and operating components of hybrid meeting, including auxiliary computer interface, audio & video inputs & outputs (in-room dedicated audio visual production)

- Knowledge of creating and managing a live stream using Open Broadcasting Software and/or similar services

- Ability to connect & manage multiple feeds to cover audio, video, content, recording

- Knowledge of editing video recordings

- For smaller conferences: Assisting guests and instructors in effectively connecting and functioning all in-room audio-visual equipment.

- For all rooms: knowledge of conference room Crestron codecs and table display controllers for HDMI/Display Port/ USB C/ Thunderbot adapters, supporting both ZOOM & TEAMS conferencing functions

- Trouble-shooting any issues and accommodating needs accordingly.

- Assisting with the meeting room set changes as needed.

- Strike audio visual equipment from meeting rooms at conclusion of meeting; ensure all equipment is present and in working order at that time. Returns all equipment to appropriate secured storage and maintain location records.

- Respond proactively to all calls from the Conference Center front desk or co-workers for guest requests, including audio visual needs and general meeting needs; when unable to respond immediately, recognizes levels of priority accurately and request assistance as needed to maintain high level of customer services

- Review program schedule for the next day and proactively check equipment and sets as appropriate.

- Assist in maintaining audiovisual and conference service storage rooms in a neat, orderly and safe manner at all times.

- Assist in maintaining audiovisual equipment inventory and maintains updated asset records per AGU standard procedure.

- Perform routine maintenance as factory specified for all equipment, including cleaning (lens, carts, recording heads), bulb & battery replacement, cable repair, and video systems

- Trouble shoot and perform repairs where necessary.

- Maintain log of preventative maintenance and repairs performed on all equipment including date, work accomplished and cost.

- Make recommendations on new equipment and services, when requested, including solicitation of bids and tracking purchases.

- Coordinate external rental equipment needs.

- Supervise outsourced audio-visual support staff, when required.

- Review upcoming demands; ask questions to ensure requirements are understood and accommodated.

- Greet visitors & members; interact with security to ensure customers are appropriately directed & serviced, as needed.

- Assist in organization and maintenance of AGU departmental materials.

- Create & maintains instructional e-learning documentation for training & educational purposes.

- Back up support for designated Building Operations functions, such as package receipt/notification; staff mail distribution; and supply room inventory maintenance

- Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

WHAT YOU WILL BRING

- High school diploma with minimum of 5-10 years of experience in services, integration & operations; or equivalent combination of education and experience.

- Knowledge of codec integration and communication through multiple technologies (Crestron, Polycom, RealPresence) is required

- Crestron Certification is a plus.

- Bright Sign/Bright Author exposure is a plus

- Previous Hotel or Conference Center experience is strongly desired.

- Ability to communicate professionally, amicably, and comfortably in a business environment.

- Superb customer service and interpersonal skills.

- Proficiency in Microsoft Office and knowledge of internet.

- Working knowledge through experience of all aspects of AV concepts, including audio, video, PowerPoint and Crestron Touch panels.

- Practical knowledge of Zoom as well as other virtual meeting platforms is a must.

- Ability to exercise sound judgment about when to take action and when to seek guidance.

- Ability to multi-task to meet deadlines and balance competing priorities is required.

- Proven track record in troubleshooting equipment issues; and experience with interfacing systems.

- Attention to detail and ability to work independently, with proven record of time management and organization skills.

- Ability to travel

AGU ESSENTIAL VALUES

- Accountability: Own it.

- Excellence: Give your all.

- Member & Customer Service: Members & Customers first.

- Teamwork: Together everyone achieves more.

- Respect-Earn it and give it.

- Integrity- Do the right thing.

HIRING SPECIFICS

- We understand that it is unrealistic for candidates to fulfill 100% of the criteria listed in a job posting. However, we encourage you to apply if you meet many of the requirements because we know that skills evolve. If you are willing to learn and evolve alongside us, join our team!

- Full-Time, non-exempt position with full benefits.

- This role is open to candidates living in many U.S. states (excluding WA, OR, and CA at this time).

- The pay range for this position is Min.$65,918, Mid. $82,397, Max. $98,876. We typically prefer to hire around the lower to mid of our range.

- This role is mostly working in office at our AGU HQ at 2000 Florida Avenue, N.W. Washington DC 20009

- Work Authorization: We will not sponsor applicants for work visas in the U.S.

- We care deeply about fairness, so you can be assured that your application will never be judged based on religious beliefs, age, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, or disability.

- AGU will make reasonable accommodations in accordance with the Americans with Disabilities Act of 1990.

- We are committed to providing inclusive interview experience. If you require reasonable accommodation for any part of the interview process, please let us know and we will work with you to meet your needs.

- Veterans and people with disabilities are encouraged to apply.