Cafe Team Member

The Café Team Member plays a key role in creating a positive and engaging café environment. This position is responsible for preparing and serving food and beverages, providing friendly and efficient service, and maintaining a clean and organized workspace. Team Members contribute to a warm, community-focused atmosphere while ensuring consistent quality and service standards. Team Members also participate in a tip-based compensation structure tied to service delivery and overall café performance.

Essential Job Functions

Customer Service
•    Greet and assist customers in a friendly, welcoming manner 
•    Take orders, answer questions, and provide menu recommendations 
•    Deliver accurate and timely service to ensure a positive customer experience

Food and Beverage Preparation
•    Prepare and serve coffee, tea, and other beverages following established recipes 
•    Prepare and assemble food items such as sandwiches, pastries, and snacks 
•    Ensure all items meet quality, safety, and presentation standards

Operations and Cash Handling
•    Process transactions accurately using the point-of-sale (POS) system 
•    Handle cash, credit, and other forms of payment responsibly 
•    Package food and beverages for dine-in or takeout

Workspace and Inventory
•    Maintain a clean, safe, and organized work area 
•    Clean and sanitize equipment, utensils, and surfaces regularly 
•    Restock supplies and communicate inventory needs to the Food and Beverage Coordinator

Team Collaboration
•    Work cooperatively with café staff and other GVR team members 
•    Communicate effectively regarding customer needs and operational flow

Policy and Safety Compliance
•    Follow food safety, sanitation, and hygiene standards 
•    Adhere to GVR policies related to attendance, appearance, and customer service

Ancillary Job Functions

•    Other duties as assigned.

Qualifications

Ancillary Job Functions

•    Other duties as assigned.

Required Qualifications – Required qualifications to effectively perform the job.  An equivalent combination of education, training and experience will be considered.  (Additional requirements may be designated by position.)
•    Knowledge of food safety regulations and best practices.
•    High School Diploma or GED.
•    Must maintain a valid, current driver’s license.
•    Must obtain and maintain current CPR AED certification within 30 days of employment.
•    ServSafe Certification required.

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

•    Strong customer service and interpersonal skills 
•    Ability to work in a fast-paced environment while maintaining attention to detail 
•    Basic proficiency with POS systems and general computer use 
•    Ability to communicate clearly in English 
•    Ability to work a flexible schedule, including evenings, weekends, and events 
•    Knowledge of food safety practices and sanitation standards 
•    Ability to remain composed and effective during busy periods
•    Knowledge of, and the ability to follow, OSHA regulations, SDS standards, and precautions regarding blood-borne pathogens.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

•    Indoor and occasional outdoor service areas
•    May be exposed to chemicals, fumes, airborne particles, and potentially hazardous bodily fluids.
•    Exposure to heat and noise.  Contact with employees, and public. Outdoor service areas.  Exposure to a large number of people. 
•    The noise level in the work environment is usually moderate with increased levels during events.  
•    Frequent interaction with members, guests, and staff

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job.  The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
•    Regularly required to stand, walk, reach with hands/arms, stoop, kneel, crouch, crawl, climb or balance, and operate mechanical equipment; frequently required to talk, hear, and grasp.
•    Use of hands for food preparation and equipment operation
•    Requires clarity of vision and the ability to identify and distinguish colors.
•    May be required to lift or maneuver up to 50 pounds.

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  Management reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment.  Management reserves the right to change job descriptions, job duties, functions, and requirements.

This position is classified as a tipped employee. Team Members receive an hourly base wage plus tips. Tips may be distributed through a tip pooling or tip allocation process in accordance with GVR policy and applicable law.