Business Technology Product Manager

Summary of Position

Serves as a strategic liaison between business stakeholders and technology teams, ensuring technology initiatives align with organizational goals and business priorities. Collaborates closely with business leaders to understand operational needs, translate requirements into actionable technology solutions, and support the successful delivery of products and platforms that enhance efficiency, mitigate risk, and create business value. Helps drive product strategy, roadmap execution, vendor coordination, and continuous improvement while ensuring compliance with regulatory, operational, and information security requirements .

Job Duties and Responsibilities

- Maintain a thorough understanding of assigned platforms, including functionality, integrations, dependencies, risks, and opportunities for enhancement. Partner with business leaders to align technology solutions with strategic business objectives and operational priorities.
- Collaborate with stakeholders to gather, analyze, and document business needs. Translate business requirements into clear, actionable user stories, business requirements, and prioritized initiatives that support product and delivery objectives.
- Support the development, execution, and ongoing refinement of product roadmaps. Ensure initiatives are aligned with organizational strategies, customer needs, operational goals, and technology delivery timelines.
- Partner with technology, operations, and business teams throughout the solution lifecycle to facilitate successful implementation, testing, deployment, and adoption of technology solutions.
- Coordinate with third-party vendors and internal stakeholders to support seamless delivery, issue resolution, and ongoing product support.
- Manage and maintain product backlogs, helping prioritize enhancements, defects, and new capabilities based on business value, risk, and strategic objectives.
- Monitor product performance and post-release outcomes. Support issue identification, root cause analysis, corrective actions, and continuous improvement efforts to optimize product effectiveness and user experience.
- Establish, monitor, and report on key performance indicators (KPIs) and success measures, including adoption rates, operational efficiency, risk reduction, customer satisfaction, service quality, and overall business value.
- Communicate product strategies, project status, risks, challenges, and outcomes effectively to business leaders, technology partners, and other stakeholders.
- Utilize user feedback, business intelligence, analytics, and data-driven insights to identify opportunities for product enhancements and process improvements.
- Ensure all product decisions and technology implementations align with regulatory requirements, compliance standards, data privacy obligations, operational risk frameworks, and information security policies.
- Collaborate with Risk, Compliance, Legal, Audit, and Operations teams to identify, evaluate, and address control requirements and potential risks before implementation of new products, enhancements, or technology changes.
- Support change management, training, and stakeholder engagement efforts to facilitate successful adoption of new technology solutions and process improvements.
- Assists other team members as needed to ensure delivery of distinctive service.
- Performs other related duties and responsibilities as required.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion .

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

- Bachelor's degree in Business Administration, Information Systems, Computer Science, Finance, Management, or a related field.

Minimum Experience:

- Ten years of experience in product management, business analysis, technology delivery, project management, or related business technology role including experience with UAT, release management, change management, training, and adoption measurement.

Required Knowledge, Skills, & Abilities:

- Knowledge of product management principles, business analysis methodologies, and technology delivery processes
- Skill translating business strategy into product roadmaps, user stories, acceptance criteria, and measurable delivery outcomes
- Understanding of Agile, Scrum, Waterfall, or hybrid project delivery frameworks
- Knowledge of business process improvement and operational efficiency methodologies
- Familiarity with technology platforms, system integrations, APIs, and vendor-supported solutions
- Understanding of regulatory compliance, operational risk management, information security, and data privacy principles
- Knowledge of governance, change management, and technology lifecycle management practices
- Strong communication and stakeholder management skills

Education, Experience, Certifications, Knowledge, Skills, & Abilities:

- Certified Business Analysis Professional (CBAP), Certified Scrum Product Owner (CSPO), Agile Certification, Project Management Professional (PMP), or similar certification.
- Experience within a regulated industry such as financial services, banking, fintech, or insurance
- Experience with product management, project management, or business analysis tools such as Jira, Azure DevOps, Confluence, or similar platforms.
- Experience supporting digital transformation, automation, or technology modernization initiatives.