Support Assistant IV

We are recruiting for a mission-driven Support Assistant IV to join our team!
We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department
Denver CARES - Detox

Job Summary

Under minimal supervision, provides secretarial and administrative support for the assigned organizational leader(s). Maintains calendars, schedules, interviews, telephone conferences, meetings, and appointments upon request. Makes travel and conference assignments. Performs clerical duties such as word processing, entering data for reports, preparing PowerPoint presentations, maintaining departmental files, and other similar duties. Attends committee/divisional meetings, takes minutes and produces minutes in draft and final form. Assists in record keeping and general operations of the office. Completes other activities as requested in order to support smooth and efficient department operations.

Essential Functions :

- Provides full scope of customer service for the BHS Counselor Addictions Certification program.
- Enrolling, answering questions and assisting with information on the counselor certification process to students, staff, and the public in person, through email and phone.
- Provide clerical support to trainers. Ensuring course materials and class link are sent out in a timely manner for online courses. Ensures classroom is properly set up for in-person courses, including Wi-Fi access, course materials, refreshments, equipment, other supplies as needed.
- Maintains student enrollment database for CAC training program and generates class certificates.
- Maintains statistical reports for counselor certification program and/or administrative management.
- May provide secretarial support to administrative management, including Denver CARES leadership and other CARES meetings to include taking meeting minutes, reserving room, notifying attendees, maintaining files, making travel arrangements, and initiating travel expense reimbursements, keeping calendar, making appointments,and scheduling meetings, and processing payment requests for payment of services.
- Maintains supply inventory and ordering of supplies for TRT program. May be required to maintain and/or establish inventory par levels and put supplies away. Knowledge of appropriate accounting unit and accounting code numbers is required for accurate budgetary placement.
- Prepares cash deposit for all monies collected for class enrollment and submits cash deposits to DHHA Cash Operations department as required per policies and procedures or guidelines. Maintains that monies are secured in a locked drawer throughout the day and that the deposits are placed in the locked safe after completion of deposit.
- Appropriately sends and follows up on invoices using the vendors preferred method of communication.
- Maintains all filling of all correspondence/records of business. Purges files as needed or required. Creates new files for correspondence as needed.
- Ensures confidentially of administrative matters by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except, when necessary, in the performance of the job responsibilities.
- Oversees Denver CARES Newsletter
- Driving on behalf of training department for outreach to community resources to build rapport and sponsor growth within the BHS Training Department. - Valid driver’s license, clean MVR required.
- Assist administration support person in maintenance of client donations, including sorting of client clothing donations, stocking closet, and tidying of donation closet, keeps inventory of stock and notifies supervisor of par levels.
- Supports administration support staff for coverage of vacation or illness by answering phone calls, answering pages, submitting work orders, stocking forms, facility office supplies, and client snacks.

Education :

- High School Diploma or GED Required
- Associate's degree Preferred

Work Experience :

- 4-6 years of related experience, which includes one year of the same type. Required

Knowledge, Skills and Abilities :

- Excellent verbal and written communication and interpersonal skills.
- Ability to work independently and be self-directed.
- Ability to prioritize and lead tasks independently to achieve daily work goals without continual direction from supervisor.
- Proficient in data entry into spreadsheets and databases.
- Ability to create charts and graphs.
- Ability to use scheduling systems and coordinate meetings.
- Knowledge of how to reserve conference room space and equipment, notify people by either memo, e-mail or phone, and take minutes as needed.
- Excellent organizational skills.
- Ability to arrange travel.
- Ability to compile, transcribe, distribute minutes of meetings.
- Skilled at coordinating office services such as records management, moves, housekeeping, and maintenance.
- Good troubleshooting and problem-solving skills.
- Ability to divide time and tasks equally/adequately between multiple leaders as assigned.
- Knowledge of medical terminology.
- Possesses excellent customer service skills.
- Skilled at contributing to the team by anticipating and helping to mitigate potential problems.

Shift
Days (United States of America)

Work Type
Regular

Salary
$26.04 - $36.46 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
- Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.