About this role
Rocking Horse Ranch Resort, an award winning, all-inclusive resort located in Highland, NY, is seeking a driven, service oriented and detailed Manager on Duty. You will be the point of contact for employees, guests, and vendors during MOD shifts (4pm-12am, 1-2 shifts per week) and Overnight Security shifts (11pm-7am, 2-4 shifts per week).
Responsibilities
- Lead/assist department heads in managing the property in the evenings, ensuring all SOPs and closing procedures are followed
- Maintain cleanliness of lobby, public areas, and facilities
- Direct and support the Housekeeping department with requests
- Handle all guest interactions, escalating to the General Manager as needed
- Assist in preparing areas and departments for next day operations
- Inspect all shutdown areas and procedures for company policy and conformance
- Support and communicate with the front desk team on guest arrivals, incoming reservation calls, special services, VIPs, and other needs
- Maintain staff relations, upholding all team members to the employee handbook
- Ensure proper documentation on all injuries and administered First Aid
- First Responder to fire alarms, medical emergencies, and facility maintenance emergences; communicate with management team, guests, staff, and emergency responders as needed
- Complete end of night reporting, checklists, and forms
Qualifications
Qualifications
- Prior hotel management experience
- Certification in CPR & First Aid (training provided on site)
- Recreational and pool knowledge preferred
- Strong organizational, communication, written, and interpersonal skills
- Impeccable attention to detail
- Strong work ethic, adept at multitasking, and a true team player