About this role
EA at The Learning Experience are responsible for assisting the Center Director and Administration with operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.
Role Responsibilities:
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP
• Effectively assist in managing labor; Approves all final work schedules to ensure appropriate ratios are always intact
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction on the overall need of the center
• Take down incident reports to be logged , call parents to inform them of such reports. Filing, emails, follow ups on DOH regulations within the building
• Monitor aspects of the center to keep the Director informed.
CUSTOMER ENGAGEMENT
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
Qualifications:
• 2+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Associates Degree Preferred