Deposit Operations Representative

About Us:
At Austin Capital Bank, we create financial products and services that do good by enhancing our customers’ financial well-being. Our commitment to creating meaningful user experiences drives everything we do, and we’re rapidly growing while keeping that start-up spirit alive.

Austin Capital Bank is one of the fastest-growing companies in the nation, receiving recognition on the Inc. 5000 five years in a row. Austin Business Journal also recognized Austin Capital Bank on its Fast 50 list for the fastest-growing companies in Central Texas. We ranked #8 in companies with over $10 million per year in revenue.

We think and act like an entrepreneurially driven start-up BUT one that is profitable—the best of all worlds. Using our bank as a platform, we’re growing quickly and expanding into new digital markets and product categories at a rapid pace.

With all this opportunity and growth, we need exceptional individuals to join our team and enable our vision.

Why You’ll Love Working Here:
- 100% Employer-paid Medical, Dental, & Vision Insurance - Full coverage for employee-only plans, with affordable options to add your family.
- Generous Paid Time Off (PTO) - Start with 16 days per year and grow to 30 days as your tenure increases.
- Paid Holidays - 11+ paid holidays in a year so you can enjoy your time off.
- 401(k) with 4% Employer Match - Build your future with company-matched retirement savings.
- Monthly Chair Massages - Relax and recharge on us.
- Consistent Schedules & Work-Life Balance - No evenings, weekends, or weird hours—just the work-life balance of a normal human.
- Opportunities to Grow - Career development, tuition assistance, and the ability to explore roles across the bank.
- A Team That Feels Like a Team - Supportive coworkers, positive environment, and leadership that actually listens.

Our Core Values:
We are nice folks, but unapologetically fierce competitors in the marketplace who work as a team. Every member of our team embodies our core values. We work, hire, fire, and promote by these values.
- Take Initiative – A bias to action
- No Big Egos – Self-confidence with humility
- Honesty – Respectful and direct forthright communication
- Wicked Smart – Intellectually and emotionally self-aware

If you’re someone who is always ready to take initiative and isn’t afraid to roll up their sleeves, you’ll fit right in. We're big on humility here, cherishing honesty, and embracing emotional intelligence and self-awareness.

What You’ll Do:
As a Deposit Operations Representative, you’ll support the daily operational functions of the bank while helping ensure accurate, efficient, and compliant processing of deposit-related activities. This role serves as a key operational resource, provides support to the VP of Operations, and assists with customer transactions as needed.
- Process and support daily ACH, EIP, and wire transfer activities.
- Perform account maintenance and review customer account documentation for accuracy and completeness.
- Generate, review, and analyze operational and exception reports.
- Assist with balancing internal accounts, general ledger accounts, and other operational reconciliations.
- Prepare and distribute customer notices, correspondence, and required disclosures.
- Support online banking, bill pay, and cash management services for consumer and commercial customers.
- Research and resolve account discrepancies, transaction exceptions, and customer inquiries.
- Assist with transaction disputes, account investigations, and operational problem resolution.
- Open and maintain consumer and commercial deposit accounts in accordance with bank policies and procedures.
- Assist with bank audits, examinations, compliance requests, and internal reviews.
- Gather and provide documentation for formal complaints, subpoenas, and other legal or regulatory requests.
- Work directly with Jack Henry support and other third-party vendors to troubleshoot operations issues and system concerns.
- Perform interest adjustments, account corrections, and other maintenance activities as needed.
- Support the VP of Operations with operational projects, reporting, process improvements, and other assigned initiatives.
- Maintain a thorough understanding of bank policies, procedures, and regulatory requirements.
- Provide backup teller coverage and assist customers with deposits, withdrawals, payments, account inquiries, and other routine banking transactions as needed.
- Cross-train and collaborate with other departments to support overall branch and operational needs.
- Perform other duties as assigned.

What You’ll Bring:
To thrive in this role, you’ll need to be friendly, detail-oriented, and dependable. We’re looking for candidates who have:
- Direct experience using Jack Henry core banking system (required).

- Strong attention to detail and commitment to accuracy.
- Knowledge of banking operations, deposit accounts, and transaction processing.
- Ability to manage multiple priorities and meet deadlines.
- Strong customer service and communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Proficiency with Microsoft Office products and banking software systems.
- Previous banking operations, deposit operations, or branch operations experience.
- Experience processing ACH transactions and wire transfers.
- Experience with account maintenance, reconciliations, and balancing general ledger accounts.
- Working knowledge of consumer and commercial deposit accounts.
- Online banking, cash management, or treasure management support experience.
- Experience supporting audits, examinations, or compliance reviews.
- Knowledge of banking regulations and operational controls.
- New account opening experience.
- Bilingual (English/Spanish).
- High school diploma or equivalent.

Other Details:
- Schedule: 8:00 am – 5:00 pm Monday – Friday
- Onsite: 3305 Steck Ave. Suite 275, Austin, Texas 78757
- Applicants are encouraged to send a resume directly to Human Resources at [email protected] (mailto:[email protected])