Part-Time Seasonal Guest Service Associate

company

About Kidspace Children's Museum

For 45 years, Kidspace Children’s Museum has been a welcoming place for exploration and discovery, serving millions of children and their families. Join a team that creates hands-on play and learning experiences that are relevant, joyful, inspiring, and that involve guests in their own process of discovery. Kidspace is an equal opportunity employer and 501(c)(3) nonprofit organization committed to building a culture of play on a foundation of anti-racist policies and practices.

role

Position Overview:   As part of a front-line team,   the Guest Service Associate   delivers   outstanding   guest service daily through fielding all guest inquiries via email, phone and in person while   maintaining   a solution mind set in all transactional engagements. They   are responsible for   handling all ticketing inquiries and transactions, as well as membership,   group,   birthday   and add-on sales   and reservations.   This part-time non-exempt   position reports to the   Guest   Service Supervisor.

This is a Seasonal Role and is estimated to be from Late October 2026 to Mid January 2027.

Essential Duties and responsibilities:

- Guest   Correspondence : Professionally correspond   via phone, email and in person with the public in the following areas: Ticket sales, ticket rescheduling, birthday and group reservations and bookings,   memberships, etc.   Monitorvoicemail, email inboxes, and Teams chats to respond   in a timely manner, and forward inquiries to relevant staff members as   required. Review the   Kidspace   website periodically for out-of-date information or discrepancies, alerting team   members   as necessary.   Demonstrates accuracy in all transactions and correspondences.

- Customer Service :   Provides   outstanding customer service to all guests, welcoming   them   in a polite and friendly manner and   assists   with guiding   them   through the admission process.   Welcoming partners and   stakeholders   and connecting them to the   appropriate staff.   Resolve and respond   to   guests'   concerns and   feedback   in a timely manner.

- Guest Engagement : Provides direction and   assistance   with the site navigation to all guests .   Creates a unique and focused connection with guests and members.   Invites guests to immerse themselves in the museum experience and incorporates seasonal themes, events, and happenings when welcoming guests.

- First aid,   lost and found, and material   management:   File all lost and found related   logs, sort, store, and return all lost and found items to owners.   Monitor and communicate inventory needs for first aid and museum components such as stickers, wristbands, and info booth supplies.

- Communication and Feedback :   Gathers and communicates FAQ needs for updates, modifications, accuracy, and discrepancies. Exhibits consistent,   positive,   and professional tone in all communications   and consistently   practices   active listening.   Receives constructive feedback   gracefully and delivers constructive feedback in   friendly   and professional manner.   Communicates training needs and can   comfortably and professionally communicate success and mistakes.

- Additional   duties as assigned.

Additional Skills:

- Attention to detail and highly organized for maximum efficiency

- Exceptional communication,   phone   and interpersonal skills to effectively communicate with a wide variety of clientele and internal personnel

- Strong   Written Communication – writes clearly and informatively

- Model positive guest interactions using excellent verbal and nonverbal communication (i.e.   body language)

- Interpersonal Skills - Focuses on solving conflict, not blaming; keeps emotions under control

- Teamwork - Balances team and individual responsibilities

- Judgment - Exhibits sound and   accurate   judgment

- Problem Solving -   Identifies   and resolves problems   in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.

- Professionalism – Represents the organization in a positive and professional manner; approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments

- Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events

- Planning/Organizing - Prioritizes and plans work activities   uses   time efficiently; plans for   additional   resources; sets goals and   objectives; develops realistic action plans.    Strong multi-tasking and coordination abilities to meet tight deadlines

- Quality -   Demonstrates   accuracy and thoroughness

- Quantity - Meets work standards; completes work in   timely   manner

- Action - Exceptional follow-through/follow-up abilities

- Attendance/Punctuality - is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Minimum Job Requirements:

- 1 year customer service experience preferred.

- Excellent phone etiquette and able to converse with guests in a friendly manner

- Availability on weekends, with occasional evening and event work.

- Competent and comfortable using digital devices and programs that include email, Internet, Windows, Microsoft   Office   and other computer systems.

- Proficiency   in oral and written English language communication, bilingual in Spanish or Mandarin a plus.

- Regularly meets   and exceeds   our Baseline Expectations of friendly, safe, and professional, and   demonstrates   great judgment and the ability to work well with others on the team.

- Ability to model museum best practices and uphold policies and procedures.

- Ability to work while standing and walking (with reasonable accommodation) in an outdoor environment that includes inclement or sunny weather.   Kidspace   is   largely an   outdoor   facility,   regular exposure to outdoor elements is   required.