Intake Review Clerk (2 Opportunities) (Clerk 3)

Competition # : 50232

Department: Growth and Development

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: ​28-Oct-26 ​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Housing Division of the Department of Growth, Development, and Defence Industries works with community housing providers and the development community to support access to affordable, adequate and suitable housing in Nova Scotia.

The Housing Rent Supplement team administers programs that help eligible low-income homeowners and renters pay a portion of their housing costs. The team also administers a housing benefit for survivors of gender-based violence who are leaving, planning to leave or, in some circumstances, remaining in their homes.

About Our Opportunity

As the Intake Review Clerk, you provide administrative support for the Rent Supplement programs. The work you do will help people navigate Rent Supplement processes and access housing assistance. By maintaining accurate information and providing clear, timely service, you will support the dependable administration of programmes that many Nova Scotians rely on.

You will respond to questions from the public, other government agencies and internal clients, and provide information about applicable processes. You will also process Rent Supplement forms and transactions, create cases, enter confidential information and prepare documents using several computer applications. You also maintain accurate electronic and physical records in the office’s filing and case management systems.

Primary Accountabilities

In this role, you will help keep Rent Supplement applications, records and enquiries moving through the intake process. Your day-to-day responsibilities will include:

- Responding to telephone and email enquiries and providing clear, accurate information about Rent Supplement programmes.

- Receiving applications and supporting documents submitted electronically or in paper format, then classifying, tracking and organizing the information.

- Entering applications and renewals into ICM and Yardi accurately.

- Creating, maintaining and retrieving electronic and physical case files.

- Reviewing case information, identifying discrepancies and taking appropriate action in accordance with established procedures.

- Processing incoming and outgoing Rent Supplement mail for Head Office.

- Preparing letters, memoranda and reports for approval.

- Tracking outstanding matters and following up to help ensure work is completed on time.

Qualifications and Experience

You have four years of related experience or an equivalent combination of training and experience. Related experience may include administrative support, application or transaction processing, records management, data entry, or responding to customer enquiries

To succeed in this role, you can demonstrate:

- Experience accurately processing information, forms or transactions.

- Experience creating, maintaining and retrieving electronic or physical records.

- Customer service experience, including responding clearly and professionally to telephone and email enquiries.

- Proficiency with email, Microsoft Word, Microsoft Excel and other office software.

- Accurate typing and data-entry skills.

- Clear and accurate written communication.

- The ability to organize competing tasks, establish priorities and meet deadlines with minimal supervision.

- Sound judgement and tact when handling confidential information and resolving discrepancies.

- Effective interpersonal and verbal communication skills.

- The ability to take appropriate follow-up action on outstanding work.

The following will be considered assets:

- Familiarity with ICM or Yardi.

- Experience working in a government or regulatory setting.

- Knowledge of procedures, rules, legislation and policies applicable to housing benefit programs.

- Experience providing service to the public.

In your cover letter and résumé, identify your relevant administrative, information technology and other skills.

We will assess the above qualifications and experience using tools such as assessments, presentations, interviews, reference checks, etc.

Equivalency

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include, but are not limited to:

- Completion of a 1-year related diploma and 3 years of related experience

- Completion of a 2-year related diploma and 2 years of related experience

- Completion of a related Bachelor's degree.

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan , Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees .

Working Conditions

You will work in an office environment where you must manage strict deadlines. The normal work week is 35 hours, based on seven hours per day. Occasional overtime may be required. You may occasionally be required to move or lift items such as boxes, inventory or files.

Additional Information

Two (2) Opportunities are available:

- One (1) permanent opportunity, and

- One (1) term opportunity with an anticipated end date of October 31, 2027. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

Security Screening Requirement:
This position requires employment screening consistent with the Canada Revenue Agency’s security requirements for roles that access CRA data under a data-sharing agreement. Candidates progressing to an offer must complete both a Criminal Record Check and a Financial Credit Check.

What We Offer

- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career

- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies

- Countless career paths

- A Dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: CL 18

Salary Range: $1,848.39 - $2,068.11 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Persons of African Descent, Racialized Persons, Persons with Disabilities, 2SLGBTQIA+ Persons and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at [email protected].

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].