Representante Servicio Post Venta (FOM)

Location(s): Mexico City, Mexico (HQ CDMX)
Job Schedule: Hybrid (4 days onsite / 1 day Home Office) and 100% availability to travel throughout Mexico
Education Requirement: Bachelor's Degree in Business Administration, Finance, Industrial Engineering, Mechanical Engineering, or related field.
Sponsorship: N/A

We are currently looking for an Aftersales Field Representative to join our team in Mexico City. This position will be responsible for supporting Nissan dealerships in achieving Parts & Service objectives, improving customer satisfaction, increasing profitability, and strengthening fixed operations performance through business consulting and continuous performance management.

The role serves as the primary liaison between Nissan Mexicana and assigned dealerships, providing guidance on aftersales operations, fixed operations performance, parts sales, service sales, warranty management, customer experience, and dealership profitability. The position works closely with dealer leadership teams to identify opportunities, implement corrective actions, and drive sustainable business growth across the aftersales network.

A Day in the Life:

- Serve as the primary contact between Nissan Mexicana and assigned dealerships.
- Support dealers in achieving customer satisfaction and fixed operations objectives.
- Analyze dealership performance and identify improvement opportunities.
- Develop action plans to improve Parts & Service sales results.
- Increase dealership revenues and profitability through achievement of aftersales targets.
- Monitor parts sales, accessories sales, labor sales, and wholesale performance.
- Support execution of Nissan aftersales programs and operational initiatives.
- Develop and implement aftersales marketing plans.
- Conduct financial and operational analysis to improve dealership performance.
- Coach dealership personnel on operational improvements and best practices.
- Monitor customer satisfaction performance (CSI) and drive improvement initiatives.
- Support warranty-related initiatives and dealership compliance with Nissan standards.
- Participate in technical training, warranty programs, and performance reviews.
- Ensure dealerships maintain focus on measurable action plans and continuous improvement.
- Collaborate with dealer management teams to strengthen business performance and customer experience.

Who We're Looking For:

Required:

- Bachelor's Degree in Business Administration, Finance, Industrial Engineering, Mechanical Engineering, or related field.
- Minimum 2 years of professional business experience.
- At least 1 year of experience within the automotive industry.
- Experience in Aftersales, Service Operations, Parts Sales, Dealer Operations, or Automotive Commercial Functions.
- Strong negotiation and relationship management skills.
- Financial statement analysis and business performance analysis experience.
- Microsoft Office proficiency, particularly Excel and PowerPoint.
- Ability to analyze dealership performance and develop action plans.
- Strong communication and consulting skills.
- Availability for extensive domestic travel across Mexico.

Desired:

- Advanced English proficiency.
- Experience with dealership fixed operations management.
- Knowledge of aftersales marketing strategies.
- Experience supporting customer satisfaction improvement initiatives.
- Management, Administration, or Marketing background.
- Experience working directly with dealer principals and dealership leadership teams.
- Knowledge of warranty operations and dealership compliance processes.
- Experience in automotive field operations.
- Strong understanding of dealership profitability drivers and KPIs.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities:  Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offers that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

México City Ciudad de Mexico Mexico