Mortgage Loan Processing Manager

JOB SUMMARY:

Great mortgage experiences don't happen by accident. The Mortgage Lending Processing Manager helps make them happen by continuously improving the systems, processes, and workflows that support the lending journey from start to finish. This role works closely with teams across the business to solve problems, streamline operations, and keep projects moving forward. They combine analytical thinking with strong relationship-building skills, earning the confidence of colleagues through honesty, collaboration, and a genuine commitment to making things better every day. After all, the best process is the one nobody has to think twice about.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: Origination, Processing, Underwriting and Closing, and interpretation and effective use of process models and procedures.

- Monitors file flow to ensure SLA's are consistently met or exceeded.

- Manage and redistribute workload when necessary to maintain established service levels and ensure a positive customer service experience.

- Integrate data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance and make recommendations to improve or correct performance.

- Identify areas of opportunities within the operation and production side of our business and implement processes to take advantage of those opportunities.

- Plans, performs, and implements process improvement and/or business initiatives.

- Diagrams and evaluates existing processes and controls.

- Organize, lead, and facilitates communication of change across cross functional teams.

- Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

- Familiarity with a variety of mortgage loan products and associated documentation requirements including but not limited to: Conventional, VA, FHA, and USDA.

- Demonstrated success operating in multi-faceted direction and planning; must be a fast-paced individual that has attention to detail and the ability to adapt to change.

- Effectively manage multiple demands and competing priorities

- Conducts process improvement initiatives using Lean methodology.

- Review and update Mortgage Policies and Procedures as necessary.

- Performs critical reviews of published Procedures and identifies best practices related to Lean and performance improvement to facilitate evidence-based practice and management.

- Identify waste in processes and drive a culture of continuous improvement.

- Adheres to Seacoast Banks Code of Conduct.

EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent required.
College degree in a financial related discipline preferred.
7+ years of mortgage operations (processing or underwriting) experience required.
2+ years of project management or training experience preferred.
Strong knowledge of conventional, FHA, VA, and USDA loan products, including automated underwriting systems and findings analysis through Desktop Underwriter (DU) and Loan Product Advisor (LP).
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Demonstrate excellent analytical and organizational skills.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.